[Resolved]  Samsung 82vsl Washing Machine — defective product given

Samsung Washing Machine — Defective Product

Complaint no.[protected] Dated 12.10.2009
we have purchased one Samsung washing Machine model no. 9207 AG for Rs.8300/- vide Invoice no. K-02409/09-10 Dated[protected] from M/s Kalpana Digital world, 1/10, 12 Lalita Park main vikas Marg, Laxmi Nagar, Delhi-110092

Since from the very begining when we start using the product... we feel that there is a problem in the movement it was not moving in full speed and also problem in the timer & they had changed the timer and we complaint about this to the dealer and the engineer who had come to install the product was also unable to satisfy.

Now , it is total fail..and not working ( Draier is not working) and company says that the engineer is on route but we are still waiting the engieer....
THIS DEFECTIVE PRODUCT SHOULD BE REPLACED..... Company says that the Dealer is responsible to replace that machine...
we don't know how can we replace this faulty product kindly guide us ....


Manish Gupta
C-203, Pandav Nagar,
Delhi-110092
[protected]

Its been a year and a half since we brought our washing machine and we have had nothing but problems with it the 1st problem was the pump broke down .Then Wilson's repair men came and they took it away and left us with a different washer then they brought it back and it still wasn't working then i realized that they put the wrong face on it .So they fix it again .All up the washer has played up so many times that Wilson's have been up here 12 times to fix it .Now when i put it on colours wash it has smoke come out of it and its not the first time that's happened the second time it had smoke come out of it we rang Wilson's they came over to look at it and there was no smoke but he said not to do the washing when we weren't home.I found that when the load is small and on a different setting it wont smoke good thing we have warranty otherwise we would have no washing machine .We also brought a kettle, toaster, TV, 2 samsung microwaves from the good guys the toaster is the only thing that we haven't had problems with we will never buy another samsung product and we will advise our friends not to as well. Thanks for nothing samsung.