Samsung A / C Installation - False Promises By Customer Care In Bangalore — A/C installation

Address:

Bangalore, Karnataka

After several complaints about people duping me and my family of Rs6500/- posing as Samsung customer care Engineers, after I purchased a new A/C, I had lodged a complaint on this site. I received a response immediately from Samsung Customer care due to this, as below. Customer care visited my residence and assured that they will track down the culprits and keep me updated. THIS HAS NOT HAPPENED AND I AM VERY UPSET WITH THIS ATTITUDE BY BANGALORE SAMSUNG CUSTOMER CARE PEOPLE. ARE THEY ONLY WORKING TO PLEASE THEIR BOSSES OR DO THEY REALLY CARE ABOUT CUSTOMER'S COMPLAINTS? THE EXCHANGE OF MESSAGES ENDED ABRUPTLY FROM SAMSUNG AS BELOW AND THE FOLLOW UPS FROM MY END, DID NOT YIELD ANY RESULT.

Dear Samsung customer Care,
I have not heard from you about the complaint I had placed and there is absolutely no follow up from your end. When can I get a response?

Regards

My contact details are below. I had also given the telephone numbers of the Fraudulant people to the Samsung customer care team to take action and raise a complaint and trace the people down. Thanks.

samsung satisfaction Jun 24, 2011


Dear customer

We are waiting of your contact details so that we can assist you in a better way

please feel free to reach us and provide your contact on below address



Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
Phone : [protected]