[Resolved]  Samsung Ac — delay in installation

I purchased a Samsung Air conditioner on 22nd April from Samsung Plaza, Baid Electrolight Pvt. Ltd, 184 Block J New Alipore Kolkata-700053(telephone:[protected]. Since we are working we advised the technician to install it on Saturday. We called them on Saturday i.e. on 25th April 2009 but they gave us time to install the unit at 9 am on Sunday i.e. the 26th of April. So far we have contacted them for a dozen of times but they lied every time that they are coming soon. It is now 3:30 pm and I found their cellphone switched off. I have contacted so many concerned people of the shop but just find everything appears futile and the unit is remaining uninstalled. Being a constant user of samsung products including TV, fridge and mobiles I take the matter with high exception and surprise that how a company of high repute could show such insincerity towards customer service by appointing or depending on employees concerned who are devoid of sense of responsibilities. I have a plan to highlight this inconveniences regarding customer service on your part to other levels also.