[Resolved]  Samsung Ac — Negligent and Careless customer CAre service

Address:

Chennai, Tamil Nadu

I am Ram Sharma,. Staying in Chennai.
On relocation, I had given a request for Samsung split AC (1.5 Ton) through Customer care. The request was given on 2nd April 2012. A Technician named Suresh had intially confirmed the appointment on Saturday (7th April) however he failed to come and even after repeated calls to him, there was neither any response or call-back. Finally on 9th April, Monday, another Technician had come to install the AC.
He had changed the cooling tube which was charged Rs 850.00.

However he left without giving any receipt for the same. He did not also show me the packaging in which the tube was bought. He all through insisted that it is original samsung product and was brought from their warehouse.
The tube does not bear any logo or stamp of Samsung or any other third party.
There after I had been mailing and calling the customer care for atleast the basic information, like place of manufacture, date of manufacture, price and logo.
However none from Samsung were able to provide me with this information as on date( 19th April 2012)
Further due to an installation error, the gas had leaked out and from the very day, there was no cooling. This was confirmed by one of their executives who had come on 13th April 2012. But he left saying that, "it would be fixed by a different team".

I have been calling the customer care, even I have posted mails on samsung website and to samsung support team. But all was invain.

After each mail, some individual calls and tells he would personally track my issue and see that it is resolved by the end of the day ... and this has been continuing for last 10 days.

This clearly highlights the careless and lack of customer-friendly attitude of samsung and its allied executives.
Kindly do let me know what and how I proceed to see that the issue is resolved