[Resolved]  Samsung — AC not working, Services done by the Company Engineers was not satisfactory

Address:

Gautam Buddha Nagar, Uttar Pradesh

I bought Samsung Split AC in June 2012. As per the Samsung company policy, the customer is entitled for 2 free services in the first year of purchase.

As per the above policy, in April 2013, I request for the free service for the one AC in warranty and 3 other split ACs which were bought 2 years ago.

The Engineer Executive from the Samsung company, Mr. Sajid (Mob: [protected]), came and did the service for 3 split ACs and told me that one of the old split AC would need the AC gas to be refilled. But, when I checked all the ACs, the service was not done properly, especially the outer unit was dirty like it was before the service.

I asked the executive, Mr Sajid, to do the service properly, otherwise, I will not pay the charges. He refused to accept that the service was not done properly and refused to do it properly and thrashed the bill of his service charges and scolded me and left.

I have complained Samsung about his behaviour and requested to arrange for an alternate engineer. But, nothing has been done from their side.

The track record of the complaints are as follows:

19.3.13 Complaint Ref No: [protected] for Services for 4 split ACs installed at whitehouse office

28.3.13 (1.20pm) - Kapil - Complaint Ref No: [protected] - he advised that i will get a call back in 2hrs
28.3.13 (4.45pm) - Rajendra
1.4.13 (3.45pm) - Ms Mithilesh, Supervisor Ms Aashi Goyal - she said the the customer has declined to get the repair done and therefore, the service team has cancelled the complaint. (service call ref no: [protected])
1.4.13 (3.45pm) - (service team) Devender Malya [protected] - from the service team has committed to send some engineer by today itself

2.4.13 (10.50am) - (service team) Saurav [protected] - Sajid do not want to come for Gas refilling
2.4.13 (10.50am) - Priyadarshini,

22.3.13 Complaint Ref No:[protected] for Gas refilling of Split AC (CPT room AC), registered from Whitehouse Office (discount of 50% on service chgs & 25% on gas refilling )

Split AC (CPT Room) Gas refilling complaint No: [protected] , (Complaint registered from home to avail 25% discount on Gas charges on 22.3.13)