Samsung / Ac Split Unit — fault in a/c

Address:

Faridabad, Haryana

REF- BP no. [protected]

Dear Sir/Madam,

This is to inform that we have purchased an a/c on 04/05/09 from M.K. Electronics Gallery, Kalkaji, New Delhi vide Bill no. 5637 book no. 113. The product serial nos. is 30502428 indoor & 30502435 outdoor units.

This unit is out of order since last 10 days. We have made several complaints on your telephone no. [protected]. A service engineer came once & advised us that the spare part is not available hence it will take another 48 hrs to get it repaired.

But regret to inform that no one has turned up since last 5 days. We are regular in touch with your service center but even your service station executives are liar and making fake commitments with customers. Yesterday one lady spoke to me & advised that some one will call me before 8 PM but as usual no one contacted. Today morning I spoke to Mr. Sobhit & he confirmed that our problem will be sorted out before 3.30 PM. FYI, this is 3.55 PM but no one has visited.

Now would like to know from you that will our a/c be repaired or replaced? And if not then what is solution?

Could you kindly provide me the telephone & fax no. of your corporate office?

Awaiting for your soonest response.

Best regards

Manoj Kumar Choudhary
Director
CRM logistics Pvt. Ltd
J-22, Shivdurga Vihar
Suraj Kund
Faridabad
Haryana 121 010
Mobile No.[protected]