Samsung Air Conditioner 182 Ngb — Malpractice in installation and service of samsung ac's in pune and pimpri

Address:

Pune, Maharashtra

Lt Deven Savant,
Patrakarnagar,
Pune-16
Dear sir,
I regret to bring the undermentioned to your notice. I had bought a samsung 182 NGB ac from radhika sales corporation pimpri. Invoice/D.C. no.:CHQ/008748.Date 15/01/2011 for Rs.21000.I was taken an additional Rs.2000 for installation.Charging 10% of the cost of the ac for installation is certainly on the higher side.Just 01 month after the installation the cooling in the ac stopped. when contacted the dealer the same installation person was send for repair.On checking we were told as the ac was not switched on for 1 month the gas had leaked out!!!!Which means if we go on a vacation for 1 month we wil have to refill the gas.I do not think a company of samsungs reputation wil be making such low grade ac's.The person claiming to be samsungs agent is a certain fraud supported by the showroom.It is requested the company looks into the matter seriously and gives the customers good,efficient and honest service.
Being a defence person i expect transparency in matters.I do hope the company pays heed to this complaint and acts at the earliest.