[Resolved] Samsung Air Conditioner — Service Engineer - No Response | |||
Respected Sir, I purchased a 1 ton split A/C from Ezone, Samsung Brand with the model number AS123TGA and with Serial Number 0137PPIZ4003227 and i made a complaint on 16th Wednesday 2010 at 10 A.M. for a first time problem of Bad Odour emanating from it as soon as it is turned on but the service centre people were so negligent that no body didnt turn up till date and they kept repeating the same answer there is no service engineer to attend the fault and they are busy. I have never received such a worst response from any customer care so far in my life. Samsung being the reputed organisation is not providing a good after sales service. *****I could see an advertisement on your web site by samsung saying 1 hour response, 1 day service and 1 visit solution which only makes me to laugh. I also wrote and email to them regarding my complaint and the service centre's reply, they said they will contact me but nothing happened too. Below is the reply i got from Samsung Service Centre Dear Senthan Welcome to Samsung India Electronics Pvt. Ltd. We thank you for your interest/valuable_feedback. Please find hereafter, our response. Your Transaction no. is [protected]. Please quote this reference in all subsequent communications. We apologize for the inconvenience you are facing with your SAMSUNG product. We are forwarding yourcomplaint to the concerned department. Soon you will be contacted by concerned authority. Till then kindly be with us. Thanks <(>&<)> assuring you for best services always. With Regards SAMSUNG The main problem is they have given contract to third party people who are not properly trained to handle customer complaints, being the first time complaint I expected the turn around time atleast to be the next business day but i really got frustrated by the way my complaint was handled. My complaint is handled by Alfa Engineering and the phone numbers given by them are [protected] and[protected]. My BP no. is [protected]. Hope some one will take up this issue and get me a proper resolution at the earliest and I still believe Samsung is a reputed company??? With Regards B. Senthan [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
R/ Sir,
I am Jaydip Mukherjeeof 59, Dr.B.C.Ray Sarani, Bansberia, Hooghly(W.B.) purchased a window type A.C.(model-12ZKA) from Great Estern Trading Company, Chinsurah on 15/12/2009. From the very beginning this A.C.is not working properly. Hence after a couple of repairing job by the company technicians it started working but not in a satisfactory manner. The A.C. has a problem of compressor gas leakage as suggested by the Samsung service engineer. After a month or so the problem of less cooling and deposition of ice on the fins started once again and I called Samsung service which was registered with B.P.No .[protected] on date 24/07/2010 and the machine was taken for a service at company's workshop(ASMIT'S) on 28/07/2010 and came back after repairing on 16/08/2010.
Surprisingly on 27/08/2010 again I found the same problem of less cooling and this time I called Great Eastern Trading Company for replacement of the same A.C.
Since then it is a series of NOWS and THENS from Great Eastern and Samsung .I have numerous Samsung Appliances(i.e.32" L.C.D. TV, 22" L.C.D. TV, 20" LCD computer monitor even my mobile phone) and over the years I grew a brand faith on SAMSUNG which is now under serious threat. As a person if I can manage without A.C. why should I buy one? Since two months I have been suffering in this tremendous hot weather and no remedy is induced either by SAMSUNG or by the DEALER.
May what come, I am not going to buy SAMSUNG product any more, not even going to suggest any body to buy Samsung Appliances. On the contrary I would try to prevent my known ones from buying SAMSUNG products. It is better to suffer in hot weather than to buy condemned substandered A.C. on good faith.
Thanks and regards
JAYDIP MUKHERJEE
Bansberia /[protected] / 11-15 pm
I am Jaydip Mukherjeeof 59, Dr.B.C.Ray Sarani, Bansberia, Hooghly(W.B.) purchased a window type A.C.(model-12ZKA) from Great Estern Trading Company, Chinsurah on 15/12/2009. From the very beginning this A.C.is not working properly. Hence after a couple of repairing job by the company technicians it started working but not in a satisfactory manner. The A.C. has a problem of compressor gas leakage as suggested by the Samsung service engineer. After a month or so the problem of less cooling and deposition of ice on the fins started once again and I called Samsung service which was registered with B.P.No .[protected] on date 24/07/2010 and the machine was taken for a service at company's workshop(ASMIT'S) on 28/07/2010 and came back after repairing on 16/08/2010.
Surprisingly on 27/08/2010 again I found the same problem of less cooling and this time I called Great Eastern Trading Company for replacement of the same A.C.
Since then it is a series of NOWS and THENS from Great Eastern and Samsung .I have numerous Samsung Appliances(i.e.32" L.C.D. TV, 22" L.C.D. TV, 20" LCD computer monitor even my mobile phone) and over the years I grew a brand faith on SAMSUNG which is now under serious threat. As a person if I can manage without A.C. why should I buy one? Since two months I have been suffering in this tremendous hot weather and no remedy is induced either by SAMSUNG or by the DEALER.
May what come, I am not going to buy SAMSUNG product any more, not even going to suggest any body to buy Samsung Appliances. On the contrary I would try to prevent my known ones from buying SAMSUNG products. It is better to suffer in hot weather than to buy condemned substandered A.C. on good faith.
Thanks and regards
JAYDIP MUKHERJEE
Bansberia /[protected] / 11-15 pm
my a/c not workin properly and service engineer not giving proper responce I register a complaint ([protected]) on 04/06/2011 but service engineer not giving any response till date
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I bought an Air Conditioner from Great Eastern Trading Company on 31/03/2010 in kolkata(15, G. T. ROAD, KHADINA MORE, CHINSURAH, HOOGLY-712101) Item Samsung 121zae-1ton window AC set. We called for servicing and noise from AC. But they did not send any Engineer for service. We know SAMSUNG is a big product and service. Please see this complain as early as posible.
Thanks,
120 M B ROAD PANCHASEL HOUSING
BLOCK B-2 KOL-51
P.BANERJEE
[protected]