Samsung India Complaints & Reviews

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Last one year they are coming and repairing it but it’s still not working even today. It’s causing financial and mental stress on me now.
Already have changed pcb board 5-6 times in year.
For which i have to pay hefty amount of 5-6k few times as per their policy warranty of repaired parts is only 3 months.
They repair it but within few days or hours it’s stop working. Now from last 10 days they are...

Device Name: Galaxy S23
Device Serial Number: RFCW60KDZXD
Lines occured after Software update....

Digital display not working...

I Purchased S22 Ultra on March 12, 2022. After 3 years of service the display decided to show green lines after March update. I searched in internet and i found out that this is a global issue.
I reached out to online customer support; they advised me to visit a service center. I visited customer service center and was told that Samsung offered free replacement under certain conditions such as within 3 years of purchase, original...

I bought this phone on 27/9/23 and the model is samsung s23. Now a line has appeared on its display after the latest update.

I have already visited one of your service centers in our locality and they informed me that there isn't any other physical damage to my phone.

I wish to replace my display free of cost as it is due to your software issue or else I will approach the customer court and take action regarding...

We purchased Samsung Washing Machine - Front Load - 8kg from Croma, Kondapur, Hyderabad. we have a problem with the water inlet pipe as the water from the tap is getting leaked/spilled. we have lodged a complaint with Croma Kondapur on 04.04.2025 i.e., Friday. The complaint no C[protected]. Even after repeated phone calls to the Croma centre on[protected] and personal visit to the Croma, till now no service personnel visited our place, br...

1.
Product details
Product: samsung refrigerator
Model: RRT34C4522S8/HL
SN: 05NT4PBX705652E
Purchase date: 27-Feb-2025
Delivery date: 28-Feb-2025
warranty period: YES
invoice: EKMK[protected]
Shop : Gopu Nandilath G-Mart
65/329, Judges Avenue JN, Judges Avenue Road, Kaloor, Kochin 682018.
2.
IssueFaced: Refrigerator does not have adequate cooling  leading to food spoilage since day 1.
3.
Actions Taken
Since day 1 refrigerator has faced cooling issue, we informed Gopu Nandilath G-Mart about the complaint who asked us to raise service request with Samsung.
We raised service request number: [protected]-
Service engineer visited, saw the spoilt vegetables etc and left . He closed the ticket without informing us.
Next day we raised another service request [protected]-
Samsung engineer visited, attached  thermometers and took readings. He closed the ticket without informing us.
Next service request [protected].
Total 3 service engineers visited and took refrigerator temperature readings.
It sho...e refrigerator.
Technical Research:
1.In samsung website it is mentioned to set refrigerator temperature between 1to3 DegC. But in the readings taken the temperature measured were very far away from this setting.
2. As per FDA guidelines, the temperature inside refrigerator must be below 4 DEG C. in the readings taken by samsung engineers readings were between 3.2 to 11 DEG C. with only 1 reading below 4 DEG C which is a technical lapse.
4. Freezer does not seem to have a technical a technical issue.
4. Violation of  consumer Rights
Product is defective since day 1 and within warranty period.
Gopu NandilathG-mart / samsung refusing to replace unit violates consumer protectection act 2019.
I am entitled to a replacement unit, refund and or compensation for inconvenience caused.
5. Relief Saught
Replacement of the defective unit withdrew unit or refund.
Compensation for mental agony and inconvenience caused.
Any other relief deemed fit.
Documents Attached
Invoice
Photo of the readings.

I have purchased the Samsung Book 4 i5 13th Gen laptop on 12th March 2025. But the product is came with the fingerprint smudges in the screen and scratches in the charger the delivery person has got the OTP and delivery the product with that. After received the product facing series battey drain issue which not even lasts 2 hours under light use. I Raised the return request and then I called flipkart executive and explained the overall issues...

A serious fraud committed by one of samsung authorized service centers. I have faced multiple instances of misconduct, dishonesty, and fraudulent activities during my visits, which have led to severe damage to my device. Below are the details of my complaint

1. Repeated Fraudulent Repairs

This is the third time I have faced fraud from this service center. Instead of providing genuine repairs, they replace original...

Machine dot repaired one month back complained to samsung they send a guy who was not from samsung was on contract basis he took money and spoilt the entire machine now complaint to samsung no action taken I am from Coimbatore Tamilnadu need the entire machine to replaced this Samsung fault and my machine is gone the entire machine is damaged because of that third-party guy who samsung sent need a resolution pradeep Ramanujam samsung front...

Dear Honorable Commission,

I, Rajeev Chauhan, residing at [Your Full Address], hereby file this complaint against **Samsung India Electronics Pvt. Ltd.** for selling a defective refrigerator and refusing to replace or adequately resolve the issue despite repeated requests.

Details of the Complaint:
1. Product Details:
- Product Name: Samsung Refrigerator
- Model Number: RT34C4522BX/HLbr...

I am writing to express my disappointment with the recent purchase of a Samsung washing machine from Croma. Despite the trust I had in both Samsung as a reputable brand and Croma as a reliable retailer, my experience has been unsatisfactory.
Upon delivery, the washing machine was damaged. After reporting this, I received a replacement that unfortunately turned out to be faulty due to a non-functioning jet spray.

On January...

I own a Samsung S22 that was in perfect condition until a recent software update caused two pink lines to appear on the display. Despite filing multiple complaints through Samsung's online service helpline and visiting their service center, the issue remains unresolved. Both channels have failed to address the problem and are demanding an exorbitant fee of ₹11, 000 to replace the screen—a fault clearly caused by their software update....

Purchased Samsung S22 Ultra on 26th Apr22 vide invoice no.SC6539 for Rs.106000. In 2 and half years, the phone display has developed a green line and when asked for replacement they are asking for Rs.23000.
The same issue happened to another phone of mine Samsung A73 in just 1 year and 3 months when it was just out of warranty. They charged 8K for the same.
Such faulty phones they sell to customer at such high prices and cheat...

I purchased a Samsung Fridge Samsung 415 L 3 Star Frost-Free Inverter Double Door Refrigerator (RT42B553ES8/HL Convertible 5In1, Elegant Inox, 2022 Model) on 19/02/2023 through Amazon vide Order[protected].
Extended Warranty Policy Acko 1 Year Extended Warranty for Appliances from Rs 40, 000 to Rs 60, 000 (Email Delivery)
Extended Warranty Details 1 year beginning from the expiry of the Brand Warranty (on entire product)br...

Product Model Number :
RT42C5532S8/HL/2023
Product Serial number : 05PQ4PBW904724K
Please describe your query : I feel very strange and sad that all my Samsung products are exactly working only for one year or less than that, previously my microwave and now my refrigerator it’s exactly over an year and it started leaking water from somewhere. This problem started 20 days before warranty expiry and it stopped then again now it started leaking again immediately after warranty expiry.
I have left my non working microwave as is now, I have repaired it from Samsung several times and thinking it’s waste of money to spend on it I left it out, now facing same issue with refrigerator.

Recently I had an issue with the display of my Samsung F54 mobile. I took it to the Samsung Service Center at Simmakkal, Madurai and they said that they have to change the display, and it will be covered under my mobile's warranty as it has only been 9 months since it had been purchased. I informed them clearly that I need my mobile repaired as soon as possible as it is very important for my work. They told me that they don't have my mobile's display currently in stock and they will order it and assured to repair my mobile in one week's time. But it has been 11 days since I gave my mobile for repair, from then whenever I call the service center, they almost never pick up the call and respond. And on the rase occasion they pick the call, the get my details and would tell me that they will check my mobile's status and get back to me soon. But they have never called me back to inform me the status of the repair. Yesterday when I called them again, first they ignored my calls as usual and finally when they responded, they asked me whether I had paid any advance for the service, I could not understand how irresponsible, and money minded they can be not remembering the details and particulars of the repair service I required. And I them that they had told me that it will be covered under warranty. Well, if they would have told me earlier that I had to pay for their service, I would have paid so. I asked them will they not do timely and the service they are hired to do so if they service is covered under warranty? Their reply was that they will check the status of my mobile and get back to me. And they did not call me back, after two hours I called them back myself and they replied that they had received the display of my mobile from the company and will soon repair it and I can get my mobile the very next day. And today they called and said they had just received the display today and it will take two more days to complete the repair work. And that will make it 2 weeks from the time I had given my mobile at the service center. This the worst service I had ever experienced before. I want my mobile to be repaired as soon as possible.

I have sent an Email to support.[protected]@smasung.com, servicehead.[protected]@samsung.com, and [protected]@samsung.com. But nobody replied to the email. Is the service you are providing?

I have called customer care and the details are as follows:

Dear Officer,

I am writing to express my frustration and disappointment with the Samsung 55-inch TV (Order ID:[protected] that I purchased from Amazon...

I am writing to formally lodge a complaint regarding the Samsung Galaxy S23 Ultra, which I purchased based on the advertised water resistance capabilities. My concern lies with the significant discrepancy between the marketed features of the device and its actual performance in water-related conditions.

When I purchased the Galaxy S23 Ultra, one of the key selling points was its advertised IP68 water resistance rating, which...

Since some days my Samsung N4310 series LED tv's screen is not reflecting and for the same I have lodged a repair request. Engineer, who was visited today and informed us after seeing the TV parts that the picture tube is gone. it needs to be replaced and cost around Rs. 9500/-. I am surprised by hearing this. In just 4years the TV of Samsung company, a brand image got damaged. It is very unfortunate how this type of things happens. I have...