Samsung India Complaints & Reviews

I had purchased my phone on 22.9.2022 and ironically on 24.9.2022 i faced the problem of green line on my phone and after collecting data was made aware that samsung is going for free screen replacement for issues in the phone due to technical issues from the company side.As i reached the customer service center to submit my phone i was informed that the phone is late by two days to be covered.I also raised the question that i could only...

I was purchased new mobile from Samsung's authorized dealer on 1-Oct-24 . Since purchase, I am facing Mobile extreme heat & poor battery back up. I was visited Samsung authorized service center multiple times. 1st visit- They format my phone, 2nd Visit- They replaced mother card. but still problem not resolved. I was wrote mail to Samsung MD & got call from Samsung office too. I was requested Samsung MD office person to replace this defective...

I have booked a mobile phone Samsung A36 from Samsung shop with order id [protected]. The delivery date was was 27th August. They are neither delivering my order nor they are providing the refund....

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding my Samsung fully automatic washing machine, which I purchased on March 27, 2023.

Unfortunately, within just two years o[censored]sage, the machine has caused us repeated inconvenience due to frequent malfunctions.

Despite several service calls and repeated part replacements, the machine continues to show problems. Each time your service...

Complaint:
I purchased a Samsung Galaxy Book4 Metal laptop (Invoice Date: 05 May 2025, Price: ₹40, 586, Model Code: NP750XGJ-LG2IN, Serial No.: 0SYR9Z******). The laptop stopped working completely on 11 July 2025, barely 2 months after purchase.

I submitted it to Samsung’s authorised service centre in Bhiwadi, Rajasthan (The Meraki Solutions) on 14 July 2025 under Service Request No. [protected]. Since then, my laptop...

I purchased a Samsung washing machine (Model: WW80T504DAB/TL, Serial No: 050B5PBWC00149) on 16 Dec 2023. On 3rd August 2025, the machine stopped working. Samsung's technician found that the rat protection shutter — which should have been installed during installation — was left open, leading to rat infestation and internal damage.

This is a clear case of negligence during installation by Samsung’s technician....

Subject: White Line on Samsung S21 FE Display After 3 Years – ₹16, 700 Paid Repair Demanded

I purchased a Samsung Galaxy S21 FE (128GB variant) in [Month, Year]. After about 3 years of normal use, a vertical white line suddenly appeared on the AMOLED display without any physical damage or water exposure.

I reached out to Samsung customer care and visited the authorized service center. To my shock, I was told...

I submitted my Samsung Galaxy S20 5G (Model: SM-G981U1) at the Samsung Authorized Service Center, Dharampeth, Nagpur on 24-Jul-2025 for display + battery + charging port replacement.

Today is 18-Aug-2025 (Day 25), and there is still no ETA. Parts haven’t even been billed or shipped yet. The service center is polite and cooperative, but the issue lies with Samsung’s parts and logistics management.

I understand...

I submitted my Samsung Galaxy S20 5G (Model: SM-G981U1) at the Samsung Authorized Service Center, Dharampeth, Nagpur on 24-Jul-2025 for display + battery + charging port replacement.

Today is 18-Aug-2025 (Day 25), and there is still no ETA. Parts haven’t even been billed or shipped yet. The service center is polite and cooperative, but the issue lies with Samsung’s parts and logistics management.

I understand...

I am writing to raise a serious concern regarding my Samsung Galaxy S23 Ultra smartphone. After a recent software update, a green vertical line suddenly appeared on the screen, without any physical damage or mishandling.

This is clearly a display defect caused by internal software or hardware failure, which has been widely reported by many users, especially in Samsung's flagship phones.

I visited an authorized...

I purchased a TV from Samsung India (Order ID: [protected]) in the last week of May 2025, while I was visiting India for a one-month vacation.

Upon delivery, the TV was found to be damaged. The Samsung service team inspected it, collected the defective unit, and assured a replacement. However, the replacement was never delivered. Since I had to return to the U. S., I had no choice but to refuse the delivery attempt in my absence.

On July 17, 2025, I received an email from Samsung stating that a refund of ₹372, 991 was initiated and would reflect in 5–7 business days. Despite this and multiple follow-up emails, I have not received the refund to date.

I request immediate intervention and resolution.

Door of the refrigerator once opened it becomes very difficult to open second time instantly as the door becomes very tight. have to wait for 2 minutes before opening again....

I never imagined I'd be writing this post, but my recent experience with @SamsungIndia has left me disillusioned with what I believed was a trusted, premium brand.
After purchasing the Galaxy S23+—a flagship model known for its performance—my device abruptly stopped working. No physical damage, no water exposure, just a sudden shutdown with no signs of life. And now, Samsung support is asking me to pay ₹38, 000 for repair.br...

Samsung Microwave – Same Issue Again & Again, Worst Service Ever!

I bought a Samsung Microwave Oven (Model: DE68-04244H) in 2024, and within just 1 year, I’ve had to raise more than 7 complaints. This product is full of problems — it's clearly defective and not reliable.

A technician visited a few days ago and confirmed the issue is from Samsung's side. He said a specific part inside the microwave is faulty. What’s worse is that this exact same issue happened before, and they already changed that part once. But now, the same problem has come back again!

Ongoing issues I’m facing:

Sometimes the microwave doesn’t even turn on

Sometimes the display stops working

Sometimes it overheats

Sometimes it makes unusual loud sounds

This is not a small issue. It’s a clear sign of poor build quality and a serious defect.

Now that Samsung knows the issue is on their side, they have completely stopped responding. They don’t answer my calls, and in many cases, they disconnect as soon as they see my number. This is highly unprofessional and disrespectful.

@Samsung @SamsungMicrowave @SamsungCustomerService – you have provided me with a faulty product and now you’re avoiding your own responsibility. What kind of service is this?

I no longer want this product. I demand a replacement or full solution immediately.
Until that happens, I’ll continue to warn others — ❌ Do NOT buy Samsung appliances. Same issues again and again, and worst customer support ever.

Hi, I have purchased a Samsung TV, and now the sound clarity is having a problem. I have tried to contact customer support many times, but they always say they are coming today to troubleshoot the issues, but they never came. They are closing my complaint without even contacting us.

I tried contacting the customer care online but that time there are no one to support and they arranged a call back when I'm not in home. Provided an alternative contact and asked them to contact to that number, still now we haven't received any support.
I gave almost 50, 000 rupees for the TV but there is no support I got when it is having an issue

I am writing to escalate an unresolved issue regarding a repair request for my Samsung washing machine, which remains under warranty. Despite multiple attempts to seek updates through customer care and service center, I have received no meaningful response or resolution. Below is a detailed timeline of events:
June 25, 2025: I raised a repair request for my washing machine (9KG)
June 26, 2025: A technician visited my home, assessed...

Dear Mr Sanjeev Kumar,
CEO - Samsung India

I am writing to formally express my deep dissatisfaction with the persistent malfunctioning of my Samsung refrigerator (Model: RT65B7058BS/TL, Gross Volume: 670L, Year: 2022), purchased on 30 August 2022, and the grossly inadequate service response received from your Service team in Bengaluru over the past year.

Despite numerous service requests, repeated technical...

I had purchased sumsung washing machine on 02 Aug 2022 and it was on warranty period upto 02 Aug 2025. I had lodged a service request on 30 Jun 2025 with reference number [protected] but despite several follow-ups, the issue remains unresolved. I am extremely disappointed with the delay in service for my Samsung washing machine.

To: Samsung India Customer Care
Cc: Store Manager, Samsung Experience Store – Palladium Ahmedabad
Date: 06 July 2025 — Dear Samsung Support Team,

I hope you are well. I am writing to formally register a complaint regarding the unacceptable behavior I experienced from a female staff member at your Samsung Experience Store, Palladium Ahmedabad, on 06 July 2025. I trust that Samsung will take this matter seriously and address it promptly. — 1. Incident Details

Date & Time: 06 July 2025, approximately 3:00 PM

Location: Samsung Experience Store – Palladium Ahmedabad
No G1 to 3, Palladium Mall, SG Highway, Thaltej, Ahmedabad – 380054 — 2. Description o[censored]nprofessional Conduct

While browsing the PC monitor section for a potential purchase, I approached the display area — where all monitors were powered on as live demos. A female staff member, whom I do not know by name, immediately confronted me and my brother, stating in a raised voice that “the area is prohibited” and that no one could enter that side.

Despite there being no signage indicating any restriction, she:

Judged us by our appearance and attire, accusing us of “just coming for time pass and fun.”

Shouted continuously, even after I politely requested that she lower her voice and speak respectfully.

Refused to provide her name or identification, and when asked, responded rudely, saying “Who the hell are you?” and using other derogatory words.

Mocked our financial status and manners, implying that we were poor and ill-mannered.

Other staff members attempted to intervene and advised her to stop, yet she continued to verbally abuse us. When I inquired about the store manager or owner, she claimed to be both, despite clearly being the only staff member present exhibiting this behavior. — 3. Evidence & Witnesses

CCTV footage covering the monitor section

My family members (who were accompanying me)

Other Samsung staff on duty, who witnessed her outburst and attempted to calm her down — 4. Desired Resolution

1. Strict disciplinary action against the staff member in question.

2. A formal apology from Samsung on behalf of the staff member for her rude, judgmental, and abusive behavior.

3. Assurance that appropriate customer service training will be provided to prevent any recurrence. — I have been a loyal Samsung customer and have always appreciated the high standards of service your brand represents. Unfortunately, this incident has left me deeply disappointed. I kindly request acknowledgment of this complaint within seven days and a detailed outline of the steps you will take to resolve this issue.

Thank you for your prompt attention to this matter. I look forward to your response. — Sincerely:
Kashyap Raval

I am a student from Kottayam, Kerala. I received two Samsung smartwatches (Galaxy Watch 4 LTE and Watch 6 LTE), both purchased from the UK as gifts.
Both devices developed serious issues within a short time:
Watch 4: Display suddenly turned fully pink. No damage or misuse.
Watch 6:
Power button stopped working
Frame paint started peeling badly
Display flickers sometimes
Taken to Dot Com Systems,...