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Samsung India Complaints & Reviews

www.samsung.com/in

3.1

Updated: May 8, 2025

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Good! Samsung India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Samsung India step up their efforts to fully resolve all complaints 👍

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Complaint against Samsung India Electronics Pvt. Ltd. for defective refrigerator and refusal to replace the product.

refrigerator voucher

marketed free samsung tv not received since 6 months

samsung 8kg ecobubble front load washing machine

galaxy book 4 360 laptop screen cracked and screen fluctation de-fault

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Samsung India reviews & complaints page 2

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Address: mumbai

I bought this brand new flip 6 phone on 20/07/2024. suddenly yesterday the phone display stopped working. when i called the store they told me to go lamington road. i went there an met the manger Mr. Krishna said we can give you a phone on stand by and repair this.
my point is if i am buying a phone which is barely a month old and worth over lakh rupee...why should i have to repair within a month which means there is genuinely some...

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My washing machine was sent for repair to the workshop after changing some parts at home cause the machine was not working even after change of part .On complaning the case was forwarded to their Headoffice and the Headoffice person was suppose to call the next day .He did call on 29 August 2024 and said will look into the matter and get back to you tomorrow I.e.30.8.24. Received a call today afternoon but was missed by me as I was in a meeting...

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Hello Everyone,

We bought an 75 inch Samsung Tv (Model : UA75CU8000) on Sathya Agencies at Hosur. During the purchase the Sales Staaff, they marketed that for this TV, we will also get a Samsung 43 inch for Free ; Based on which we decided to buy the 75 inch TV. But till today (10.07.2024), we waiting for free since 6 Months and no proper response from the Sathyas team in Hosur.

This marketing offer of Free...

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Please refer my 1st complaint
https://www.consumercomplaints.in/samsung-complaint-for-samsung-a-35-phone-c3514...⇄
i did not get any reply through consumercomplaints.in
I purchased SAMSUNG A35 phone on 15 july 2024
SAMSUNG is denying to return the phone. Its a manufacturing defect... there is a dot / air bubble at the back side of glass of the phone.
SAMSUNG is adamant and they are not returning...

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I am writing to address an issue with the service refund coupon provided to me by the Samsung service center. I had purchased a Samsung S22 from Flipkart, which unfortunately had issues. As a resolution, the service center issued a refund coupon worth 36, 999 INR, which can only be used to purchase Samsung products.

However, the coupon can only be redeemed at Samsung Plaza, where the S23 is available at MRP rates with no discounts....

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This is a update of previous complaints that ID- is[protected]

Samsung care has provided 25% discount on repairing but he considered damage as physical damage without any valid reason.
He denied any consideration that the damage of internal screen without any scratches of glass over there, how it is physical damage. He simply denied that this is a case related to manufacturing defects or something else but not to physical...

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Address: B-905, Raghuvir Symphony, Apcha Nagar, Bhimrad - Althan Road, Surat, Gujarat

I hope this message finds you well. I am writing to formally request a refund for a purchase on date 23/03/2023. I made it from Samsung India Electronics Pvt. Ltd. The details of the purchase are as follows:
Product/Service Purchased: Samsung Galaxy Book 3 360
Product Model No: NP730QFG-KA3IN
IMEI no or Serial no: 65Q49FGW300193
Service Tag no.: NOTE NP730QFGA EXP II7 1355U 133T FHDO B
Order Number: [protected]br...

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I filed a complaint with the above Samsung Washing machine not working. The service tech from Samsung visited us and adviced that the washing machine will ve picked up by samsung agent and taken to the service center for repairs and delivered back. But it's been 5 days and every day Samsung customer care are giving excuses that the washing machine will be picked up today or tomorrow but no one turns up. This is going on for a week now. This...

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Address: 201/201A, 2nd Flr, Malibu Town, Sohna Road, Chest Nut Street Sector 47 Gurugram - 122001 Near Ava Court

Samsung a22 4g variant was submitted in working al Beit damage condition with a screen that was damaged and needed replacing. Prior to being sent for repaired a quick diagnostic test by calling the device from another phone revealed that internal components of the device were in working condition
the device is old bought in 2019 and was damaged its back panels was not attached due to the glue being degraded but the internal components...

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I am a college student,
I bought this Galaxy Book 4 360 on 12/6/2024 from my nearby Samsung store ( Varun Smart Plaza).
1. Product price - 1 lakh 14 thousand.
2. Product model no. - NP750Q4K
3. client mobile no. - [protected]

After 10 days on 22/6/2024, I found a crack on the laptop screen at the edge due to its very thin screen flexibility, after this incident I immediately contacted the customer...

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Address: lucknow

Samsung mobile m34, internal screen damaged without any damage of protection glass above it, not evan a scratch is there on the glass above the scree (that is broken). now he denied to consider under warranty repair.
date-24/06/2024
now i want repair under warranty.
bill no-[protected]
purchase date-16/07/2023...

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Address: Samsung India electron Noida

I have wanted to order online TV for my home, so I try select the Samsung tv form there official website I have done the payment but the order id was not generated or no order was received. I had filed complaint in Samsung support that day ticket #[protected].
Support team mentioned that there some some issue at Samsung side and they will refund the money. But as it turns out 15-20 day they are just saying they will process the refund.but...

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I purchased samsung s23 fe on 08/05/24. This month i went to swimming pool on 09/06/24, accidently my mobile fell into water. I take it out with in 1 min, i observed that it get damaged. Next day i went to nearby samsung customer service. They are claiming that there is some water inside the mobile and thay didn't accept for free service and they asked me to pay amount for mobile repair. I contacted samsung helpline and i raised jobsheet,...

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Product Details:
Model: Samsung Galaxy M52
Purchase Date: 20/01/2022
Issue Faced: Green and pink vertical lines on the display immediately after a software update.
Incident Description:
Initial Contact: After encountering the display issue, I promptly contacted Samsung's customer service.
Service Center Visit: Following their instructions, I visited the authorized service center after a frustrating...

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Dear Support Team,

I hope you are doing well. I am writing to let you know my frustration and ask for help with the continuous issues I have been having with my Samsung TV, which I bought three years ago. I purchased the TV on 28.08.2021.

Despite being a loyal customer and choosing Samsung for its reputed quality, I have encountered multiple problems with my TV over the past three years.

Here...

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I purchased my Samsung Galaxy S21 FE 5G (Model Name: SM-G990E/DS, SM-G990EZAIINU Serial Number: R5CT428K17K) in April 2022, through Reliance Digital in Hyderabad location.
Unfortunately, With software upgrade on 06TH February 2024 . My mobile started seeing below issues
Samsung Galaxy S21 FE 5G, hanging, rebooting, battery draining, touch not working after software upgrade.
Software upgrade will impact the mobile this...

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Address: Mumbai

Of purchase.

I hope, I was able to answer your query for today?

”

The Support executive mentioned that the display replacement for free would have been done, had it been given before 30 April 2024. But since, I have raised the request now, I will have to pay for display charges.

I mentioned I was not aware of such communication and till 30 April 2024, I did not have any problems...

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Address: haryana

I bought online sansung ac on 4/4/2024 from samsung app store. After installation product started with big noise like auto, next day i called customer care and registered a complaint.
After several calls and complaints a service man visited me and he inspected the machin and did some repairing.
Then he switch on ac the noise is minimised but not totally stopped since then same problem is there. Later on i mail to ceo office and they requested me send videos.in next mail i send the video in which anybody can clearly hear the abnormal noise but they said ac is working normally and the noise is normal thing and we cant help you any more.

Samsung India customer support has been notified about the posted complaint.

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Samsung India Customer Care

from Chennai, Tamil Nadu

Jun 17, 2024

Verified Support

Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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Address: Chennai

I have ordered this product from Samsung India corporate store (Order id - [protected]) on 29th May, 2024. The product which is bound to Jamshedur was shipped through Delhivery and promised delivery date initially was 4th June. But the package is now lying in their West Bengal warehouse since last 2 days and there is no movement. Delhivery guys are conveniently increasing delivery estimates by 1 day and saying your package is on time. I logged...

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Address: nagpur

Purchased the Samsung Note 20 Ultra bearing model number SM-N986BZNGINS and serial number RZCN70084WM from samsungr by paying huge amount considering the premium smartphone, but after using the same, during the regular use of the phone noticed a thin blue line on the screen, which was evidently a software-related issue. Accordingly promptly reported this discrepancy to the dealer who subsequently after consultation from the customer care...

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