Samsung India Complaints & Reviews

To: Samsung India Customer Care
Cc: Store Manager, Samsung Experience Store – Palladium Ahmedabad
Date: 06 July 2025 — Dear Samsung Support Team,

I hope you are well. I am writing to formally register a complaint regarding the unacceptable behavior I experienced from a female staff member at your Samsung Experience Store, Palladium Ahmedabad, on 06 July 2025. I trust that Samsung will take this matter seriously and address it promptly. — 1. Incident Details

Date & Time: 06 July 2025, approximately 3:00 PM

Location: Samsung Experience Store – Palladium Ahmedabad
No G1 to 3, Palladium Mall, SG Highway, Thaltej, Ahmedabad – 380054 — 2. Description o[censored]nprofessional Conduct

While browsing the PC monitor section for a potential purchase, I approached the display area — where all monitors were powered on as live demos. A female staff member, whom I do not know by name, immediately confronted me and my brother, stating in a raised voice that “the area is prohibited” and that no one could enter that side.

Despite there being no signage indicating any restriction, she:

Judged us by our appearance and attire, accusing us of “just coming for time pass and fun.”

Shouted continuously, even after I politely requested that she lower her voice and speak respectfully.

Refused to provide her name or identification, and when asked, responded rudely, saying “Who the hell are you?” and using other derogatory words.

Mocked our financial status and manners, implying that we were poor and ill-mannered.

Other staff members attempted to intervene and advised her to stop, yet she continued to verbally abuse us. When I inquired about the store manager or owner, she claimed to be both, despite clearly being the only staff member present exhibiting this behavior. — 3. Evidence & Witnesses

CCTV footage covering the monitor section

My family members (who were accompanying me)

Other Samsung staff on duty, who witnessed her outburst and attempted to calm her down — 4. Desired Resolution

1. Strict disciplinary action against the staff member in question.

2. A formal apology from Samsung on behalf of the staff member for her rude, judgmental, and abusive behavior.

3. Assurance that appropriate customer service training will be provided to prevent any recurrence. — I have been a loyal Samsung customer and have always appreciated the high standards of service your brand represents. Unfortunately, this incident has left me deeply disappointed. I kindly request acknowledgment of this complaint within seven days and a detailed outline of the steps you will take to resolve this issue.

Thank you for your prompt attention to this matter. I look forward to your response. — Sincerely:
Kashyap Raval

Samsung A35 Faulty from Day 1 – I Want My Refund

I ordered the Samsung Galaxy A35 on 18th June 2025 from Flipkart and received it on 20th June. From 21st June, I started facing issues with WhatsApp not working properly — this is from day one o[censored]se.

I immediately raised a complaint with Flipkart and Samsung, and they asked me to visit the Samsung Service Center. I went on Monday, 23rd June. It’s now Tuesday,...

Today Samsung technician Mr. Ajinkya Torane visits for installation and demo of our new washing machine WM FL 9KG WW90DG5U24AS.
During his visit he was continuously busy attending his personal phones and attending one online training. No proper demo was given.
Also, he took the feedback link and submit on his own without our knowledge and when I ask him, he apologize. This seems to be his regular practice taking good star ratings...

I have bought new Samsung Galaxy Book 5 pro on 10/6/2025 and as i started it i was getting blue screen error, i thought it was because of software error so i updated it and even after that it has not been solved i tried to reinstall windos but ther was no use so i have regestered my complain on 12/06/2025 and from then till today its 20/06/2025 i have not got any update about my complain or product my complain no is :- [protected]. i want...

When I am purchasing my Samsung adaptor of 25 watt I check the R number from bis app the Chinese company is showing right Hycot+ with full Samsung label I am in no one can pick that this was a fake adaptor or original and I purchase it from register shop in my city banswada with pin code is 327001

My complaint was about deficiency in service and supply of substandard replacement parts (PCB) in outdoor unit.
At the commencement of summer season in 2022, I observed some cooling issue. Technician visited and I was told that cooling tube in IDU needs replacement. after replacement unit still did not function and I was further told that PCB was also defective. It was replaced but unit still failed to function. Some other part was...

I purchased the M33 on October 22, 2022. I am a student and used my phone for study purposes. Suddenly, my phone switched off, and when I put it on charge, it didn’t charge either. I took it to the service center, where they told me that the motherboard had failed, even though there was no physical damage or any other issue. My phone stopped working without any reason. We are middle-class people who buy phones with great effort, and...

I am filing a formal complaint regarding the Samsung 2025 Model Bespoke AI 1.5 Ton 3-Star Split Inverter AC, recently purchased from Flipkart. The product has a serious design flaw with its vertical swing airflow mechanism, which makes it unsuitable for normal bedroom use and was not disclosed anywhere in the product details or specifications.

Key Issues:

Faulty Vertical Swing Design:
The vertical airflow...

From
Last one year they are coming and repairing it but it’s still not working even today. It’s causing financial and mental stress on me now.
Already have changed pcb board 5-6 times in year.
For which i have to pay hefty amount of 5-6k few times as per their policy warranty of repaired parts is only 3 months.
They repair it but within few days or hours it’s stop working. Now from last 10 days they are...

Device Name: Galaxy S23
Device Serial Number: RFCW60KDZXD
Lines occured after Software update....

Digital display not working...

I Purchased S22 Ultra on March 12, 2022. After 3 years of service the display decided to show green lines after March update. I searched in internet and i found out that this is a global issue.
I reached out to online customer support; they advised me to visit a service center. I visited customer service center and was told that Samsung offered free replacement under certain conditions such as within 3 years of purchase, original...

I bought this phone on 27/9/23 and the model is samsung s23. Now a line has appeared on its display after the latest update.

I have already visited one of your service centers in our locality and they informed me that there isn't any other physical damage to my phone.

I wish to replace my display free of cost as it is due to your software issue or else I will approach the customer court and take action regarding...

We purchased Samsung Washing Machine - Front Load - 8kg from Croma, Kondapur, Hyderabad. we have a problem with the water inlet pipe as the water from the tap is getting leaked/spilled. we have lodged a complaint with Croma Kondapur on 04.04.2025 i.e., Friday. The complaint no C[protected]. Even after repeated phone calls to the Croma centre on[protected] and personal visit to the Croma, till now no service personnel visited our place, br...

1.
Product details
Product: samsung refrigerator
Model: RRT34C4522S8/HL
SN: 05NT4PBX705652E
Purchase date: 27-Feb-2025
Delivery date: 28-Feb-2025
warranty period: YES
invoice: EKMK[protected]
Shop : Gopu Nandilath G-Mart
65/329, Judges Avenue JN, Judges Avenue Road, Kaloor, Kochin 682018.
2.
IssueFaced: Refrigerator does not have adequate cooling  leading to food spoilage since day 1.
3.
Actions Taken
Since day 1 refrigerator has faced cooling issue, we informed Gopu Nandilath G-Mart about the complaint who asked us to raise service request with Samsung.
We raised service request number: [protected]-
Service engineer visited, saw the spoilt vegetables etc and left . He closed the ticket without informing us.
Next day we raised another service request [protected]-
Samsung engineer visited, attached  thermometers and took readings. He closed the ticket without informing us.
Next service request [protected].
Total 3 service engineers visited and took refrigerator temperature readings.
It sho...e refrigerator.
Technical Research:
1.In samsung website it is mentioned to set refrigerator temperature between 1to3 DegC. But in the readings taken the temperature measured were very far away from this setting.
2. As per FDA guidelines, the temperature inside refrigerator must be below 4 DEG C. in the readings taken by samsung engineers readings were between 3.2 to 11 DEG C. with only 1 reading below 4 DEG C which is a technical lapse.
4. Freezer does not seem to have a technical a technical issue.
4. Violation of  consumer Rights
Product is defective since day 1 and within warranty period.
Gopu NandilathG-mart / samsung refusing to replace unit violates consumer protectection act 2019.
I am entitled to a replacement unit, refund and or compensation for inconvenience caused.
5. Relief Saught
Replacement of the defective unit withdrew unit or refund.
Compensation for mental agony and inconvenience caused.
Any other relief deemed fit.
Documents Attached
Invoice
Photo of the readings.

I have purchased the Samsung Book 4 i5 13th Gen laptop on 12th March 2025. But the product is came with the fingerprint smudges in the screen and scratches in the charger the delivery person has got the OTP and delivery the product with that. After received the product facing series battey drain issue which not even lasts 2 hours under light use. I Raised the return request and then I called flipkart executive and explained the overall issues...

A serious fraud committed by one of samsung authorized service centers. I have faced multiple instances of misconduct, dishonesty, and fraudulent activities during my visits, which have led to severe damage to my device. Below are the details of my complaint

1. Repeated Fraudulent Repairs

This is the third time I have faced fraud from this service center. Instead of providing genuine repairs, they replace original...

Machine dot repaired one month back complained to samsung they send a guy who was not from samsung was on contract basis he took money and spoilt the entire machine now complaint to samsung no action taken I am from Coimbatore Tamilnadu need the entire machine to replaced this Samsung fault and my machine is gone the entire machine is damaged because of that third-party guy who samsung sent need a resolution pradeep Ramanujam samsung front...

Dear Honorable Commission,

I, Rajeev Chauhan, residing at [Your Full Address], hereby file this complaint against **Samsung India Electronics Pvt. Ltd.** for selling a defective refrigerator and refusing to replace or adequately resolve the issue despite repeated requests.

Details of the Complaint:
1. Product Details:
- Product Name: Samsung Refrigerator
- Model Number: RT34C4522BX/HLbr...

I am writing to express my disappointment with the recent purchase of a Samsung washing machine from Croma. Despite the trust I had in both Samsung as a reputable brand and Croma as a reliable retailer, my experience has been unsatisfactory.
Upon delivery, the washing machine was damaged. After reporting this, I received a replacement that unfortunately turned out to be faulty due to a non-functioning jet spray.

On January...