Samsung Air Conditioner — Pathetic Customer Service | |||
Drawing your attention to the most harrowing experience from the service centres employed by one of the world’s largest conglomerate called SAMSUNG. Our Samsung AWT18QBHDA aircon which worked well for 5 years recently started complaining. Focus on the 24 hour customer service tall claims from Samsung’s customer care support in India, quite naturally assumed that the AC will be fixed within no time. A complaint was lodged on 24th March’10 (BP# [protected]). We were informed that the AC would be collected for servicing the very next day. After a long wait and series of reminder calls to follow up, the service personnel turned up on 06th April’10. Anyway, it was duly serviced and returned back after three days. To our utter dismay the AC started malfunctioning the very same day. Evidently, the AC was not inspected properly before final delivery. We lodged another complaint the next day and the service personnel returned after three days. On inspection they suggested that the evaporator tubes are blocked and the AC will have to be carried back to the workshop again. Thereby we placed a request again with the customer care next day to take the AC for a repair. Since then its been a never-ending wait for the personnel to arrive. We have made frustrated and desperate calls to the Call Centre. The call centre manager refuses to attend to any calls, it seems like he has a long list of requests queued and looks at them one by one (no wonder with this kind of customer service). Each time I have been promised that the supervisor or the service centre people will get in touch in the NEXT 30 minutes!!! Worse still, you are stuck with the same servicing centre since the policy is to allocate your request to the service centre closest to your address. There is no other provision to lodge a complaint with Samsung apart from the call centre. The Samsung website has ERRORS and even if you manage to send a mail, you will never receive a confirmation, forget a response! Its all the effort, time, service money gone in vain. Aggrieved Customer, Manoj Naudiyal Was this information helpful? | |||
 5 Comments | |||
Comments
Samsung has the worst customer service and i feel cheated to have bought 2 a/c and being taken for granted when it comes to customer service..Never will i buy a samsung product again...
Reply
Samsung — Samsung Air Conditioner not working(Pathetic customer service)
My Samsung Air conditioner was installed and serviced by an engineer in the first week of Feb 2011. It worked fine for 2 to 3 days and then stopped working. A service engineer inspected and informed that its a Rat bite and charges will be applicable even though if its under warranty. I tried to explain that the previous engineer serviced it and he said everything was fine and there are no issues and he even charged me extra for the servicing. But still they are not willing to replace the parts. I've been calling customer care for the past 1 month and the the response i get is "We will check with the service centre and get back to you". But nobody has called me regarding this. Kindly help.BR,
Vipin Jayanarayanan
Mob: [protected]
please note my complaintSAMSUNG AIR CONDITIONER PURCHASE ON29/3/2010
CASH MEMO NO 4341 DT 29/3/10
ADDRESS IS, ANKUR PURI, FLAT NO. 1-C NO 1-C, GOVIND ENCLAVE, DR.RAM GOVIND PATH, BEHIND PANCHMANDIR KANKARBAGH COLONY PATNA 800 0020
SERVICE IS DUE
MOBILE NO [protected]
CASH MEMO NO 4341 DT 29/3/10
ADDRESS IS, ANKUR PURI, FLAT NO. 1-C NO 1-C, GOVIND ENCLAVE, DR.RAM GOVIND PATH, BEHIND PANCHMANDIR KANKARBAGH COLONY PATNA 800 0020
SERVICE IS DUE
MOBILE NO [protected]
Samsung - Split AC — Pathetic customer service
Hi,I have bought a split AC of Samsung 8 months ago...now suddenly AC stopped functioning. Just to logg my complaint, I called the customer care number of samsung but guess what.....just assurances for last three days but no technical person is making a visit to repair it....
Despite voicing it out at the call center no response from samsung service........& my AC is in warranty....
This is not a service which is expected from Samsung....I wish to voice this....if Samsung cant provide service to your customers please take your appliances back & refund the money.
My complaint number at Sansung customer care is [protected]
I agree. Our AC is not functioning since the start of summers and we have been following up with reminder calls since 3 months without any response. Was trying to locate samsung online complaint website when stumbled upon this post. It's true...samsung's customer care is the worst i have seen so far. Customer care feedback section on website is also not working.
Extremely bad experience so far.
Extremely bad experience so far.
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