Samsung / Air - Conditioner — Improper Installation / No service

Address:

Chennai, Tamil Nadu

I had asked samsung for reinstallation. And it was not done properly, which was higlighted to customer care.

After 10 days of it slowly cooling level went down. Again put a complaint, since the improper installation lead to gas leakage due to which some more parts got damaged.

Again After 10 days of shouting they picked the unit for 3 weeks and delivered without repair sending different persons for asking to fill the gas which will be chargeable. Service Person now only found crack. i have got photo for evidence.
During this period the unit got out of warranty.

Unit was purchased on 30/03/2012. And reinstallation done on - 20/03/2013 from when the problem starts.
Even one time long before i have called then for service and asked the engineer to check the gas level. But he avoided since if it is less then they have to fill it as per their policy. So after 45 days of continuos asking to customer care of samsung, still the unit is in faulty state only.
Please Help. Complaint no - [protected]

Saurabh Srivastava
[protected]