[Resolved]  Samsung / Air Conditioner — Poor Installation, Service,Customer care

Address:

Sivaganga, Tamil Nadu

P.Arumugam, Soundaram illam, Middle Street, Thiruppathur. Mobile:[protected], [protected].
I have purchased a new Samsung 1tonne AC, Model:AS122NGDNSTL from "Kumaran Tv Center (NEXT)", no;267, Sekkalai Road, Karaikudi, Tamilnadu. Ph:[protected]. vide bill No:3614 Dt:02/04/2010.

I regret to inform, though the installation of the AC unit was delayed, the installations of the service people from the dealer are not made properly. After repeated complaint made over phone and personally, the service people tried to rectify the defect only once.
The major defect is water leakage in the unit and makes bet wetted even at 24 deg Cent. Though we have requested service people repeatedly again and again to rectify the fault, they are reluctant to attend.
We are the aged senior citizen couples and we are not able to tolerate this type of service people, though the Samsung product is good.
We are kindly requested you to look into this matter and take immediate action to rectify the request. An early action will kindly be appreciated.

Thank You.