Samsung Air Conditioner — no service rendered by company | |||
Dear Sir/Madam I had purchased an air conditioner on march 2010 from samsung company. The A/C is under 01 year warranty. For past 01 month the equipment is giving some abnormal noise. Since the A/c was under warranty i had called up samsung customer care for help. They had come to my home and removed the unit and said that the unit will be returned back with in 04 working days after repair. however the unit came back only after 10 days more over the problem has not been rectified. When i again called up the customer care, they told that they will be sending some technician to my place.It has been already 1 week, but no one has turned to my home yet. i have been repeatedly calling them for past a week but technicians are yet to come........ i am appending below the complaint number which was given to me by samsung complaint no: [protected] Was this information helpful? | |||
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SAMSUNG SPLIT A.C. — no service received from company
I made a complaint for my split a.c. on 01/05/09 vide complaint no. [protected]. On 5/05/2009 company serviceman visited my office and service the machine, Ialso issue him a cheque of Rs. 442/- against that. He assures us that company engineer will visit you and refill the gas and charge for that. But no use. after numerious calls to complaint centre no response is coming from their side. Mr. Devashish superviser of servicecentere also confirm us yesterday that eng. will visit u tomorrow. But no use. Infact all the customercare executives and other staff also making harassment to us.With Regards,
Sandeep Mittal, Advocate
[protected]
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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SAMSUNG SPLIT A.C. — DEFECTIVE PEACE
SIR, WE BAUGHT THE SAMSUNG SPLIT A/C FROM NEW RAJDEEP ELE., NARODA ROAD, AHMEDABAD ON 10/01/08, DUE TO WINTER WE STARTED THE A.C IN APRIL BUST AFTER ONE MONTH A/C WAS NOT WORKING WELL, WE COMPLAINED TO DEALER, AFTER FEW DAYS COMPANY'S MEN CAME, CHECK AND TOLD US THE RAJDEEP'S MEN DIDN'T INSTALLED WELL, AFTER TWO DAYS RAJDEEP'S MEN CAME, CHECK AND TOLD COMPANY'S MEN MADE SOME MISTAKE, ANY WE WILL COME TOMORROW, BUT THEN AFTER 3 MONTHS PASSED BUT DIDN'T CONSIDER ABOUT OUR COMPLAINTS AND NEGLECT OUR PHONE CALLS. WHATS GOING ON I COULDENT UNDERSTAND.