Samsung Air Conditioner — Pathetic After Sale service by Samsung

Address:

West Delhi, Delhi

Hi,

This is in regards to my Samsung Airconditioner which I bought two years back. Suddenly it stopped working & I called up Samsung Customer Care # 30308282 & lodged a complaint on 1st April, 2010. I was given a and as promised that an Engineer will visit my place within 24 hours.

Till 3rd April, I didn't receive any call from them & I again called the customer care number & was given a service center # [protected] as they are the ones who send Engineers. When I called there, person by name of Sumit from Wazirpur told me that ''people at customer care call center are bunch of jokers & don't know what kind of work pressure they (Service Center people ) are going through''. He said that there is no way my complaint can be addressed on 3rd April.
I agin called up customer care & was promised that it will be escalated & they'll call back. I got a call & was promised that it an Engineer will visit my place at 11:00 AM of 4th April. When no body turned up till 12:00 pm, I again called up the service center number to enquire that by what time an Engineer will come. I got a shocking statement that there was no call made to me from Samsung & there is no way an Engineer can come before Tuesday, 6th April.

I again called up customer care & spoke with a supervisor by name of Karan & he put me on hold to enquire about the same. He assured me that I will get a call back in 30 minutes & my issue will be resolved today itself. But now it is more than 1 hour & no one has called me or visited my place.

My point is that a big brand like Samsung can do such cheap stuff then how can we trust the rest of the brands in market. People from same organisation pass loose remarks for their own colleagues & make false promises. One hand of such a big brand doesn't know what the other hand is doing. When we buy products we get promises that the after sale service will be best etc. but when it comes to keeping those promises, brands like Samsung do such cheap stuff.

I have 3 airconditioners at my home from Samsung & have received a great mental harrassment & false promises that I will never buy any Samsung Product & will also make sure that no one from my near ones buy any Samsung product in future.