[Resolved]  Samsung / Air Conditioner — Factory Defective Air Conditioner Supplies

Address:

West Delhi, Delhi

I, Ashwani Kumar S/O Late Shri Gurdyal Singh R/O Flat No.-10, Surya Kiran

Apartments, D Block Vikas Puri, New Delhi-110018 hereby submit that;


1. I bought Samsung make Air Conditioner AW12ZKBXTL Serial Number

A313PZAS800475 [protected]Copy of Packing Box details is

Annexed as Annexure---B) from Better Deals Electronics Pvt.

Ltd., B-3, B-1 Block Community Centre, Janak Puri, New Delhi-

110058 on 27th March, 2010. Copy of the bill attached herewith for your

Perusal please as Annexure-A.


2. It was installed on 29th March, 2010 and after switching on lot of noise was

Noticed. The same fact was brought to the notice of the Company M/S

Samsung Electronics Co. Ltd. 7th & 8th Floor, IFCI Tower, Nehru

Place, New Delhi-110019, Tel. No’s 30308282, [protected] on 29th

March, 2010 itself and they registered the complaint vide complaint

number [protected].


3. The much publicized claim of the company to attend the service call within

24 hours proved hollow, false and was sales stunt to lure innocent Customers.

Only after repeated reminders, lot of persuasion and personal

Visit to the dealer M/S Better Deals Electronics Pvt. Ltd. on 30th March,

2010 finally the Service Engineer called on me on 31st March, 2010 at

14.00 Hours. He after inspection found that Noise is coming out of the

outer unit of the Air Conditioner.


4. Finally he also had to acknowledged the fact that the malfunctioning in the

Outer unit is due to the manufacturing defect in the mechanical assembly

Of the Air Conditioner. He was trying to insert washers here and there

to Control the noise, which I straightaway refused.


5. I bought the new Air Conditioner and paid regular price, sealed unit

was sent to me and it even did not work for 1 Second. They tried to

Experiment all sorts of permutations and combinations and dismantled the

Outer unit in toto that too in front of me and finally arrived at conclusion

that it can be made noise free if washers are inserted here and there,

which was flatly refused by me. I insisted on fresh piece for which I

paid the full regular price which they are flatly Refusing. Had this

been used for a week or a month at least I would have allowed them to

modify the factory set Air Conditioner using local components. This being

a fresh piece not even run for one second, why as a innocent consumer I should

accept this.


6. During various conversations with the Samsung Service persons even

gone to an extend that if I do not pay any heed to the modifications

Suggested by them then it will take months all together to resolve and

many of similar type of cases are still pending. Even they went to an

extent that even if they carry this Air Conditioner or take it back, they will

do the similar activity in the service centre what they were suppose to do

at my premises and will be undetectable by me.


7. The attitude and statements made by Customer Support representatives

of Samsung establishes beyond all doubt that these Multinational

Companies are making our great nation as dumping ground of

Substandard products. They are duping innocent Indian Nationals

by making hollow claims of quality and after sale service.

Such Companies should not be allowed to flourish and need to be banned

in the interest of the Nation and public at Large.

The addresses are as under;

1. President & CEO
Samsung South West Asia HQ
Samsung Electronics Co. Ltd.
7th & 8th Floor, IFCI Tower 61,
Nehru Place, New Delhi-110019

2.Managing Director
Better Deals Electronics Pvt. Limited
B-3, B-1 Block Community Centre,
Janak Puri, New Delhi-110058