[Resolved] Samsung Air Conditioner — Not Cooling at all | |||
I want to share my worst experience of my new samsung air conditioner, recently i bought a new Split Samsung Air Conditioner model no.AS-185TKA (5 Star) (1.5 ton) of Rs.29,800 from SARGAM Electronics(Authorised Samsung Dealer), 155, Kapil vihar, Pitam pura, Delhi-34 on 01/04/2010 (invoice no.SP-26) and get it installed within one week. It is not COOLING properly since the date of its installation. I called up the customer call centre and lodged a complaint and within two days a service engineer came and told me that there was some problem with gas leakage & next day he refilled the gas and air conditioner starts colling. But after two days its not cooling again. Then I have called the customer care again with same BP number i.e. [protected] & lodged the complaint. Again one engineer came & refilled the gas again & told that there was some problem in the cool wire and after one week they replaced the same. But after 10days, it is not cooling again at all. Now I am fed up with this samsung a/c. I want to replace my A/c or return my money. I want to know that if new product is not working properly since its installation then why the company is not replacing the product instead of repairing its parts. I think that they should have to change the product & issue the new one. In view of this complaint, I would like to request you to please resolve this issue & issue necessary direction with regard to replacement of this Air Conditioner. Regards, Aman [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 10 Comments | |||
Comments
Samsung — air conditioner not cooling
I bought samsung airconditioer from nandilath world on december, and not cooling,registered complaint No [protected]. Both nadilath and samsung giving very poor response.Last 6 days I calling and not getting any result.But they are not tacken any quick action against this. So, you are requested to take some Legal Action very soon.
samsung air condition — NON REPAIR OF AIR CONDITION FOR LAST 5 DAYS
This is to lodge my complaint for non-repair of samsung air condition for last 5 days. i had lodged my complaint at customer care centre number ([protected]) 5 days back i.e 31/3/10 with BP number- [protected].Service engineer visited my place and told me that there is some lekage of gas from AC which ill be refilled on 4th april, but since then no one from your service department neither visited or called me up for the same .
I AM HIGHLY DISSATISFIED FROM THE SERVICE OF SAMSUNG AND FROM NOW ONWARDS M NOT GOING TO BUY OR RECOMEND ANY OF THE PRODUCTS OF SAMSUNG TO ANYONE.
samsung air condition — non cooling
I have logged complaint on call center [protected] on 30th march 2010 for air condition servicing and on 03rd April , engineer visited my residence and informed about the gas leak-aged and suggested that Samsung going to start free service camp and it will cost you cheaper as well as response is very fast and asked us to pay visiting charges i.e. Rs-280 and insists that if will pay RS-200/- Without receipt because i'll be coming again for pick up for your air condition under free service camp so will serve fast, But i paid him Rs-280/- with receipt and waited for him for 2 days but he didn't turned up to take the faulty AC then i again called on the customer service and logged complaint for Non cooling on 06th April 2010 ( complaint no [protected] )And today till 13th after 7 days no body turned to AC and I got no's for service provider i.e. Sapphire wazi pur from call center and called them many times and every day they were committing will come next day , kindly look into this matter and update.
Looking for prompt response at the earliest.
Samsung Air Conditioner — No Cooling
Dear Sir,My A/c had no cooling which was purchased from T.V House on 08.03.2010. The man who came to install the A/c came and check the system and took Rs.500/- from me. Later we complained to your service centre and now it is O.K
The person who collected Rs.500/- and cheated us is one Mr.George from T.V House Alappuzha and his mobile no. is [protected]. I request you take necessary action against him and refund my money
Awaiting a favourable response
Thanks & regards,
Krishnamoorthy
I wholeheartedly agree with the above complaint. I lodged a complaint for my Samsung window A/C on 15 May 2010 and it took 15 days for the mechanic to come and have a look. I now have a pending complaint since yesterday morning as the same A/C is not cooling at all. No one has come to repair it much less acknowledge my complaint. I am completely fed up of Samsung and have decided never to purchase a Samsung A/C again. I have LG A/C's at home and not only do they give almost trouble free performance but their after sales service is commendable. They also have an AMC policy which Samsung does not have. The local Samsung service rep in Gurgaon is totally ineffective.
Priya Shergill
Priya Shergill
Sir
Your customer services are very poor.I purchased an A.C. 3 moths back, Cooling is not good this A.C.BEFORE THREE DAYS RUNNING ONLY BALLOR. I registered a complaint three day back, but your employee daily calls to visit but theyare not comming three days.If i knew that your product & services are so worse, so i never purchase samsung product.Now i suggest that no body purchase samsung product, because your service is very poor.
my BP NO: [protected].
HARKIRAT SANDHU
[protected]
Your customer services are very poor.I purchased an A.C. 3 moths back, Cooling is not good this A.C.BEFORE THREE DAYS RUNNING ONLY BALLOR. I registered a complaint three day back, but your employee daily calls to visit but theyare not comming three days.If i knew that your product & services are so worse, so i never purchase samsung product.Now i suggest that no body purchase samsung product, because your service is very poor.
my BP NO: [protected].
HARKIRAT SANDHU
[protected]
Sir
Your customer services are very poor.I purchased an A.C. 3 moths back on 31.01.2011, Cooling is not good this A.C.BEFORE THREE DAYS RUNNING ONLY BALLOR. I registered a complaint three day back, but your employee daily calls to visit but my problem is not resoved .If i knew that your product & services are so worse, so i never purchase samsung product.Now i suggest that no body purchase samsung product, because your service is very poor.
my BP NO: [protected]
Parmod kumar
[protected]
[protected]
Your customer services are very poor.I purchased an A.C. 3 moths back on 31.01.2011, Cooling is not good this A.C.BEFORE THREE DAYS RUNNING ONLY BALLOR. I registered a complaint three day back, but your employee daily calls to visit but my problem is not resoved .If i knew that your product & services are so worse, so i never purchase samsung product.Now i suggest that no body purchase samsung product, because your service is very poor.
my BP NO: [protected]
Parmod kumar
[protected]
[protected]
SAMSUNG/AIR CONDITIONER — A/C Not Cooling
A / C Not Proper cooling, So due to that given complient samsung service center for New Cool home jafferkhan pet, Chennai-83. Ph: 2471 4916. They attended service Engineer last month told the panel touch pad not working, due to that Not cooling A/C. So Replace the Touch Pad service engg told.They Attended service last month till now they telling the spare not available so pls contact H.O office, There we go and met Stores person they given Touch pad Part No:DB34-00026E, That part no given to sevice centre Miss.Padhmini,She told order a spare and replace with in 3 days. After that again we called service center they told T-Pad not available you may contact H.O. office.So we are totally disturbed for Purchased SAMSUNG A / C . We are already using samsung TV also take this complaint and take necessary action as quick as early. otherwise we will go far Legal Action.
note:- Purchase & servive bill copy attached.
Thanking You.
S.Manivannan
[protected] /[protected]
e-mail Id : [protected]@gmail.com
SAMSUNG/AIR CONDITIONER — no proper cooling
we booked a complaint last month about cooling failure in split AC.the complaint number is [protected], repeatedly booked complaint over phone, but of no avail from your side,awaiting for your quick and early response.with regards
A.Venketesan
phone: [protected], [protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18888
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
SAMSUNG/AIR CONDITIONER — not working
Dear sir,I have purchased samsung air conditionery (split) in the month of Dec'08, from march onwards complaint started, 2 times i have give complaints on 06/03/09 & 30/03/09 against their complaint reference no.[protected], very first time they have replaced compressor, second time simply engineer came and he is telling that compressor is taking hight amps againt i will come and rectify your complaint and went off, since we both are employees we not getting time frequently to attend at house.
i have purchased this air conditioner at TMC, A S Rao nagar, Hyderabad.
NOW MY PROBLEM AS IT IS