[Resolved]  Samsung Air Conditioners — After Sales Services

The Maharaja Sayajirao University of Baroda (MSU), is one of the premier universities of India. Department of Chemistry, Faculty of Science of The Maharaja Sayajirao University of Baroda has purchased SIX Samsung SPLIT Air conditioners (2 TON cap.) from M/S. Kalpana,s Enterprises, Kothi Char Rasta, Vadodara on 16.03.2009 through the distributor, M/S. Jagadamba, Akota Vadodara. One of the split AC installed in HEAD of the Department’s cabin where all the meetings being scheduled is not working /no cooling effect since installation day. Hence a complaint was filed to Kalpanas, the supplier, to get the same checked / repaired. Accordingly 6-8 times service technicians from jagdamba/Samsung had visited and reported that due to the gas leakage / less gas pressure, the cooling effect is not there , Finally the technicians from Jagdamba has taken the Airconditioners for repairing on 19th Dec. 2009. We had written and requested for replacement of Airconditioner as it is under warranty period. Since there is no reply or phone call, after 12 days i.e. on 31st Dec. 2009 we had called Jagadamba but no proper reply / response The next again we called, they asked us to produce the bill for replacement. We had requested them to come and meet our HEAD of the department and also send us a letter stating that the bill of the said airconditionr is required, as the same is with our accounts section of the faculty. There is no reply or action on our request, but we were informed to contact Kalpana Ent. Vadodara for further. Kalpana’s assured that they will send a copy of the bill to them and do the needful.

In the mean time we had filed our complaint TWO times through SAMSUNG (Complaint no. [protected]). But , no proper action taken. they asked us to contact Ahmedabad service centre. Since this case is taking longer time to get solution, we are compel to write to the university / higher authorities for not to deal or recommend the manufacturer./ supplier.
Samsumg failed to maintain the Reputation, because of Very Poor service.
We are looking for an immediate and needful action from your side to put an end of a worst experience we had ever with SAMSUNG.


(Prof. B.V. Kamath)
(office) :[protected]
(M) [protected]