[Resolved]  Samsung — Faulty LCD Colours after change of power panel

Address:

Amritsar, Punjab

COPY OF COMPLAINT SENT TO SAMSUNG - NO RESPONSE TILL DATE (02 MAR 11)

Colonel Bikram Singh 10/3 Manekshaw Enclave
[protected] Near CPWD Office
Amritsar Cantt
11 Feb 2011
Mr Tarsem Sharma
Shivani Electronics,
Service Centre Samsung TV ,
Gali No 5 ,Bank Street opposite Piston Auto,
Batala Road
Amritsar

COMPLAINT : SAMSUNG LCD TV 32 “
MODEL NO - LA 32A450C1MXL
SER NO - 07823ZHQA01905

Dear Mr Tarsem Sharma,

1. References :-
(a) Repair of TV dt Nov 10 for Power Plug change worth Rs 2500/- by Service Centre.
(b) Tele conversation of Mrs Sonia Singh(wife) with Service Centre dt 11 Jan 11 for faulty colours on LCD TV.
(c) Visit by Service Centre representative in Jan 11 to attend complaint.
(d) Complaint by undersigned to Area Manager on telephone in Jan 11 for the complaint due to power plug change.
(e) Your letter dated 28 Feb 10 for the repair of LCD panel giving costing.

2. It is to bring to your notice that the LCD TV 32” was bought in Oct 08 from Bahadur & Sons , Hall Bazaar , Amritsar for approx Rs 32000/-. The TV since then was placed at only one place in bed room and was not shifted ever. In Nov 10 , a complaint for power failure in respect of TV was reported to the Service Centre at Amritsar and same was attended and Rs 2500/- was paid for changing the part. Since then the TV started giving problems of switching on and used to flicker three four times before switching on with change in colours. Being in army I’am posted in Leh (Ladakh) and my wife joined me there on 02 Dec 10 till 10 Jan 11. The house was locked in Amritsar. On arrival the same problem persisted and the same was reported to service centre at Amritsar on 11 Jan 11. A mechanic was sent and he stated that the LCD panel has become faulty and need to be changed , cost Rs 15000/-. The same was objected and a complaint was registered with Customer care in Jan 11 . In addn , I personally spoke to Area Manager , who advised going to Consumer Court for the justice. His tone was not only rude but dictatorial . The aspect which was highlighted to the Area Manager was that, the TV was bought through hard earned money , costing worth Rs 32000/- and even though the TV was out of warranty period does not imply life of TV is only 12 Months. Also a study on internet was carried out where in it was highlighted that the LCD panel of Samsung TV has been reported at places getting damaged due to power plug failures and the same probably has damaged the LCD panel within few days after change of requisite power plug part by your service centre(copy is attached). When during the last visit of service centre personnel in Jan 11 , it was brought out that the TV is switching ON / Off again and again , the mechanic told us that it was due to faulty LCD panel now this is happening and whatever part he had put earlier was correct.
3. In view of the above being a serving Colonel in the Indian Army,I find myself to be cheated at the purchase of Rs 32000/- Samsung TV with even people like Area Manager advising only recourse i.e either pay hefty some of Rs 15000/- plus to change the LCD Panel + Rs 1300/- + Rs 2500/- (already paid for change of power plug) = Rs 18800 or go to Consumer Court. Is this stand to any logic or law of customer satisfaction since by putting another Rs 6000/- , a new TV can be bought. As far as another recourse of going to Consumer Court as suggested by the Area Manger is concerned , being an Army Officer I always believe in fairness in Institutions and explore all possible assistance . Even if tomorrow my TV is not repaired course of law through Consumer forum is far from thinking since being in Army I don’t have time and space for these ventures. In view of the all the aspects as mentioned above you are requested to take a holistic view on the subject and take necessary action. I’am soon moving out on posting to new location , I would request for immediate solution keeping financial aspect in mind.

With Regards

Yours Sincerely
Col Bikram Singh

Copy to :-
Samsung.com on 11 Feb 11 – For necessary assistance please