[Resolved]  Samsung — AC Icing & not cooling

Address:

Assam

Our one year old installed Samsung window AC was not cooling & there was ice formation on the evaporator coil. A complaint was lodged at the toll free number of the Company Samsung. The complaint was attended after 20days . The service personnel from Samsung took the AC to their works & installed it back free of cost as it was covered under the Warranty period (Date of purchase 15/08/09).

Within 10 days of the installation the same problem of Icing on evaporator started occuring & the AC is again not cooling. After repeated complaints the Samsung representative visited my house once & returned back without addressing the problem.

The service response by Samsung is regrettable. Kindly help me in rectification of my window AC.

Regards

Vikas Sharma
Mobile - [protected]
C-2377, SECTOR-2, GUWAHATI REFINERY TOWNSHIP
NOONMATI, GUWAHATI - 781020