[Resolved]  Samsung / Awt18sb Window Ac — replacement of AC Fan

Address:

West Delhi, Delhi

I had lodged complaint number BP [protected] on 21 Aug 10 with the Samsung customer care for replcement of AC fan which was making a noise because of a cracked blade. after nearly four days and umpteen phone calls later, a mechanic Mr Iqbal came and saw the problem. he noted down requirement and said that the spare part will have to come from Faridabad.no response thereafter. Many calls later they gave me the number of Mr Acharjit singh, incharge of repairs. he sent two mechanics after a day but they came with blower instead of fan. many more days have passed and trillions of phone calls later today they have noted down new complaint. there seems to be no accountability and changing a fan being a 15 minute job has not been completed even ten days later.
I don't know how a worldclass multinational like samsung is so poor in their after sales service. maybe they think that Indians are stupid enough to keep buying our products irrespective of quality of service. Unless the company takes some quick action to salvage its lost reputation, I and many people that I know aren't likely to ever buy another samsung product.