[Resolved]  Samsung B1930, 18. 5" Tft Monitor (Model No. Ls18puykflxl) — Total failure of monitor within six months from the date of purchase

Address:

Thiruvananthapuram, Kerala

Thiruvananthapuram
01.03.2011

From
Sajid.A.S.
T.C.39/1763
YNA.11, Yamuna Nagar
Manacaud,Thiruvananthapuram
Kerala
Mobile: +91 [protected]
E mail ID – [protected]@yahoo.in

Before the Consumer Complaints Cell

Sub: Total failure of Samsung TFT Monitor within six months from
the date of purchase – Dirty, irresponsible approach from the
retailer and Customer care unit-reg
Ref: Purchase receipt dated 04.08.2010 from M/s.Gloria systems
Pattom, Thiruvananthapuram

I have purchased one no.B1930, 18.5 “ TFT monitor (Model No. LS 1 8PUYKFLXL) from your retailer M/s.Gloria systems at Pattom, in Thiruvananthapuram of Kerala on 04.08.2010. On 11.02.2011, within six months from the date of purchase of the materials, the monitor totally failured. On the same day itself, I brought this to the notice of the retailer. On 14.02.2011, again I have reminded the retailer. On 15.02.2011, once again I contacted the retailer and they have simply washed out their hands by giving the toll free number of Samsung customer care. On 15.02.2011 morning itself I contacted the customer care on toll free number ([protected]) and registered the complaint (Complaint no.[protected]). At 11.00 clock on 15.01.2011, the executive from Samsung Customer care at Trivandrum contacted me and asked some more details. He promised me to send the technician on the day itself. On 16.2.2011 and 17.02.2011, I have called to the office of Retailer and Samsung Customer Care. Only on 22.2.2011 a technician from M/s.Samsung Customer care attended the fault and informed me that the SMPS of the Monitor is failured. He promised me to replace the SMPS within three days. But it is very regret to say that thing has happened till this time. A customer who has purchased a Samsung product by spending money and suffers this much is never affordable. This is all over the violation of all rights of the customer. The company m/s.Samsung is neglecting and avoiding all request and rights of the customer. They wants only to sell their materials and never wants to give the supporting service to the customer. The customer who have once purchased a Samsung product will never turn to buy a Samsung product next time. The approach is so irritating and worst. I have no words to explain this very bad and dirty approach of M/s.Samsung. It is not at all advisable to anybody to buy a Samsung product. Hoping a immediate response.


Thanking you,

Yours faithfully,

Sd/-
SAJID. A.S.