Samsung B7722 — new phone unable to deliver official email

Address:

Faridabad, Haryana

Rajiv Ganju,

I didn't have access to my laptop yesterday hence didn't provide you details. Make a note I am serious about taking this further. I will paste my experience on facebook, twitter and other social sites and see how others feel about it. I do plan to go to the consumer court as well. Having said that let me tell you what I have gone through so far.....

I bought a 7722 about 3 weeks back. i cleary checked with the shopkeeper that I need my office emails to be delivered on the phone and he confirmed it was possible before sellign the pohne. Now when my It tema tried to make it work there were connectivity issues. I got my IT team to speak with Samgung and they have at least spent 16 hours of talk time trying to get the issue fixed.

I have personally spent 3 hrs plus on more than 3 occasions. We have spoke with Himanshu, Lalit, Ashok and a couple others. I was finally asked to take the phone to a service center. Image if I was to put my investment for the time taht I have spent with your teams for something as basic this at my current salary it for sure is more than the cost of the phone. Pl note I need someone to attend to my problem at my place rather than expect me to run from pillar to post. I was promised a callback on multiple occassions but I never got a revert. To the exetent that I was promised call back in 15 minutes and when I called back because your team didn't call the person said I will not take this call because it's going to be 8 pm and my shift get overs now......some customer service I must say.

Let me tell you about your service failures - Lack of ownership, trouble shooting abilities of your team, rigid non customer centric policies and above all promised phone calls were not returs.

Pl underestand you can win me back as a customer if I my problem is resolved in next 48 hr else be prepared to spend next few days and answering people inside your organizationa nd outside.

Also note I my run a full fledge customer service center and I understand basic expectations from a servoce center.

Expecting quick resolution.