[Resolved] Samsung — pathetic after sale service | |||
My Samsung television On 8th July 2010 malfunctioned and stopped working. I logged a complaint with Samsung customer care on[protected] and I was told that someone will attend to it by 8pm on 9th July 2010. Reference number given to me was: [protected] On 9th July 2010, one person came home at 1.30pm and attended to the problem for 1 hour, fixed the back cover and when he started the TV it had some unusual sound and stopped working. So he said he needs one more component and will come back tomorrow! though half of the day was left.... However, he did not return till date ( writing this on 15th July 2010 8:30pm ). Atleast 10 calls to the customer care have gone in waste. Have been hearing the same repeated dialogue "someone will attend before 8pm". Also, since 13th July 2010 they also started saying they will arrange for a callback from Bangalore service center but no one has called me yet. Probably he is least bothered about the issues.(Branch service manager Rangaswamy must understand the importance of after sale service but no point! ) Today, evening the customer executive gave the number of Bangalore service center but by the time I called it was closed for the day. I am writing here in this forum and will take this matter with consumer court this week because such lazy attitude will not do anymore. So customers, especially those who are willing to buy any product from Samsung, please be aware of this pathetic service before buying products from SAMSUNG..... Regards Ravi Rattihalli Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
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+91 89 3993 9899 [Customer Care]
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Samsung — Pathetic Post Sales Service
Hi,I am pretty dissatisfied with ‘Samsung Service’. The TV which I brought 1 year back strategically broke just immediately after the warranty period last month.
I contacted service center and was told that the technician would come and check. The technician told us that a part is damaged and would need to be taken to the service center.
There was no response from the Kukatpally Service center and we had make many trips to convince them to come and collect the TV. Our TV was finally collected on 18th May. We have not received the TV as yet 4th June08.
We have made endless calls to the call center and to the Kukatpally service center, without a solution so far. Finally last week Mahinder Reddy, M: [protected] promised the TV would be send to my home on Tuesday, 3rd June.
Today, Wednesday, I haven’t heard anything so far. I call up the service center again and wanted to speak to someone in-charge of customer service at escalation level and have not got a response from the service center.
Based the above sequence of events, I am very disappointed and dont think i will recieve back my TV any soon.
Warm Regards,
Bhanu Rao