[Resolved]  Samsung — Home Theater System HTX30 obsolete in a 22 months

Address:

Bangalore, Karnataka

Hello,

I would like to lodge a complaint towards a service request on a purchase Samsung HTX-30 (Home Theater System).

To give a background – I purchased it on 15th August, 2008. A month back the DVD drive started giving trouble. It wouldn’t shut/open properly and Images get stuck on video.

Now, two weeks back took it to the Samsung Service Centre at BTM Layout road in Bangalore.

First, they said – part not available, we have to order.
Second – after a week, they asked for the Bill copy-which is fine, now they say that this Model is no longer manufactured so part not available - so they will calculate the DEPRECIATION and return the money.

Here’s where I have a problem – so if the product is not under warranty, and if the product is no longer manufactured then why should the customer be penalized (as depreciation) for using the system???
And, second – why are parts not available for a product just a year and half old? So, does it mean that I buy a Samsung product and use it – when it stops working then I return to Samsung and Samsung returns the money for using it. Am I paying some kind of rent??? That’s the way I see it.

I am talking about a HTS which is not even obsolete – then why should I pay depreciation? Why cant it be rectified??

I am looking for some kind of explanation – and if it’s the question of returning the DEPRECIATED AMOUNT, its completely unacceptable. I am not willing to PAY rent for a product purchased.

If I do not get a satisfactory response – then I will file a case with the consumer court as such things are nowhere mentioned to the customer in any pamphlet/manual of the product. If Samsung as an organization adopts such miserable policies then it is very sad.

Regards
Abhishek Das