| Address: | Bangalore, Karnataka |
I had given samsung corby (B3313) for repair at Cell Solutions(ASC HHP/IT) DOMLUR LAY OUT,BANGALORE-560071 on
11-August-2011.It was purchased on 10th august 2010.Just a day after the warranty expired the phone got spoilt.
I had given my phone for repair as the mic and display was not working. The problem with it was diagonised as strip was broken and mic to be replaced.
The service center person fixed the display it was working properly and he asked me to come the next day to collect it as he dint have the mic in stock.I had asked him to inform me if incase the phone was not ready.
I dint receive any call from their and the service center phone is out of order, so i went there to collect it. The lady at the reception is least bother about the customer request.
I had to literally go 4 times before she would go and look for my phone. Finally after making me wait for 1 hr , the person who took in-charge of fixing the phone came and told me it is not working still. I asked them to
give it back to me as i was in hurry to go out of station.
Yesterday when i took the phone for repair in a local service center, i told him i know what is the problem with the phone so he opened the phone and i could see a black burnt part on the motherboard.
Seeing it the service center guy refused to fix it as he told me motherboard has to be replaced as there was some soldering done which might not work,even after replacing new mic and strip.
I tried calling the samsung service center domlur their phone is still not working.
It is really sad to know this is how the branded service centers work. I dint expect this kind of service from them.
It was the responsibility of the samsung service center person to inform me that he had done such kind of blunder due to which the phone is not ready.
but instead when i asked him to give my phone back he just gave it without informing me all this.
I AM TOTALLY UNSATISFIED WITH SAMSUNG AND THE SERVICES PROVIDED BY THEM.
Hoping some action will be taken for the irresponsibility of service center people and i hope i would get my phone fixed very soon.
With best regards
Rashmi
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