[Resolved]  Samsung Bio Sleeplus Air Conditioner — till date not repair this ac

SAMSUNG BIOSLEEPLUS AC — BAD CUSTOMER SERVICE

Hello,


This is to bring to the notice that I had recently, about 2 weeks ago, purchased a Samsung AC, from Reliance Digital in the Shipra Mall, Ghaziabad. The product was delivered on the same day and the installation man came on the next day to fix it.

However, it was not a Samsung technician but a Reliance technician who did not install one of the part from which the water drains out, also called the AC tray. This was noticed after the installation was complete and after a few days, when the water was accumulating inside the AC. This was not good and hence I raised a complaint immediately with the Reliance Helpline and I was given a compaint number, 371202. However, I did mention that I needed the technician to attend to it ASAP as I have my deadlines etc. work schedule and so on but the lady in the helpline mentioned that she was not responsible for it which was absurd. This means there is no coordination at all. Anyways, the technician did manage to come the next day and fixed the AC tray after which it was working fine. However, he fixed the front cover of the AC in a way such that it is completely broken and is hanging loose. When asked, he mentioned that it must be in that way only for cleaning the front filter which was absurd.

I raised another complaint, 373853 as by now I was pretty much frustrated with the customer service and the incompetant technicians, who were not able to fix it in the first go as the delight of owning a good branded AC just shattered. I have an AC from LG as well but it has performed well and no issues until date. This complaint is yet to attended and I have not yet heard back anything for this which means there will be a delay.

I am really surprised that the Reliance Digital customer care is not at all upto the mark and I should have actually purchased the AC from the real Samsung showroom which would have saved me so much frustration and trouble. Also, they are not very helpful as well.

I would already announce in my workplace and inform all my friends anc colleagues, never to buy any electronics product from Reliance Digital showroom as it is not worth it at all. If you are going to pay the money, always a good deal to go directly the specific brand showroom and purchase it from there and save onself from so much hassle, trouble and frustration.

Many Thanks,
Shabana Kasem.