[Resolved]  Samsung — Ultra Slim TV

We purchased the Samsung Ultraslim 21" TV on 27-Oct-08 from Next electronics. Within 2 weeks of purchase, the TV became dead and even the set was not powered up. Even upon repeated requests there was no one from the company to service the TV. Even the dealer(Next Electronics) was so irresponsive and said, since the product is sold he will no longer bother about that. The pain of calling the Samsung company to come for service continued for 8 days and only then a representative from the company attended the fault. After that he said it could not be repaired and the complaint should go to Korea and a replacement set should be bought. As said by the company representative this process may even take a month. Need to wait and watch for the arrival of new TV. How is the company going to compensate for almost a 1 and half month ordeal and the continuous calls and tension which we experienced to get the service people attend the fault.