[Resolved]  Samsung — Projection TV 54

Samsung — faulty projection tv

Dear Sir,
date wise events are as under: 14th April 2006 -- I purchased a 54" projection TV of Samsung make for Rs.70, 000.

2. The remote switching circuit goes defective and goes on and off on its own will in March 2007.
3. Complaint lodged with SAMSUNG and the service people check it and says its O.K.
4. On 15 May the TV goes totally off and refuses to budge, I paid Rs.1850/- for the replacement of a part which only costed Rs.200.
5. The circuit again goes boom in a fortnight. Service people blame it on a loose connection.
6. The TV again goes off the air in a months time and in August 2007 it goes to the service centre for SIX LONG MONTHS to be returned on 30th Dec2007 after a hafty bill of Rs.20, 000/-(Yes it is twenty thosand) which was finally settled for Rs.10, 800/- because all the picture tubes had gone flop which should have lasted 50, 000 hrs, but went haywire in just 3000 hrs.
7. Now just after four months the same remote circuitry is trying to give me jolts.
8. Now again the SAMSUNG people have asked me to shell out Rs.2, 000/- for the job they have tried to mend for atleast six times in last one year.

MORAL OF THE STORY: Be prepared to pay Rs.2, 000/- p.m. if you want to own a SAMSUNG projection TV.
With all the bitter experinces

Deepak Chaudhary
Chandigarh

I am one of Samsung CTV 43 projection customers purchased on March 17, 2004 for Rs.98, 879/-Since we bought the TV at least once in a year the system gives problem and Samsung service person report’s its switch board failure and replaced the same.This similar problem kept occurring almost every year and enquired they said “Don’t worry sir it’s under warranty and we will take care during post warranty.After a brief stay in abroad on return switched ON the TV it didn’t function and Samsung customer service engineer analyzed the problem and informed two faults a) Switch board failure b) RAY Gun defect both has to be replaced and it will cost Rs.14, 000/- with one month warranty. Their response was that it is a failure model and even that the Samsung had stopped manufacturing the components and have to procure based on availability and warranty for the same will be 1 month. The best option Samsung service people suggested us repair it and sell at price it fetch. When checked for exchange offer with the dealers and Samsung showroom they say it’s difficult to sell and it will fetch less than Rs.10, 000 in working condition and under present state you will get only Rs.2000/-.I have already spoken to Samsung customer care call centre #:[protected]ref no:[protected] they were just prepared for basic queries and follow-up happened on the same day one of your junior service technician called with just fixed reply nothing can be done on the components warranty its just for 1 month. I would like to address this issue to Samsung high level management about image of the Samsung brand India. Based on the brand value we just bought the Projection for Rs.1 Lakh without comparison and feedback from the market. The company supposes to consider us as loyal customer who was instrument and reference for their new product in the market. The employees of Samsung themselves says its failure model and no point in repairing the same. I am still ready to spend Rs.14, 000/- and my only concern is the warranty for the system is only for one month. I wonder Samsung like companies produce components with life span for a month if not the service warranty should be much more reasonable period. I would kindly request to look into the concern and provide satisfactory solution.

Samsung projection tv — Regarding projection TV

Dear Sir,
we are having complent no. [protected] of last 10 days app.
Site Engr. also indicateted part of our Projection TV.
But still today we are failes to get any information.
please indicate the period for the satisfaction of customer ASAP.
Just waiting for your valuable reply.
Rajesh
Agra

i repair lcd in delhi i[censored] still facing problem then call me: yogesh [protected].
no visiting charge wihout repaired
nidhi elc. south ex-ii

i repair prpjection tv in delhi i[censored] still facing problem then call me: yogesh [protected].
no visiting charge wihout repaired
nidhi elc. south ex-ii

i repair projection tv in delhi i[censored] still facing problem then call me: yogesh [protected].
no visiting charge wihout repaired
nidhi elc. south ex-ii

i purchades lcd tv and it works only few days. on complaint yr service man wants to change mother board itself. i donot know how you have supplied a faulty one. complaint number pl giev a new set [protected].serviec centre not resonding properly.

Samsung — component value

Please help me Parts value of SAMSUNG Monitor component No. As Below:-
R503, R506
Make SAMSUNG
Model No.SyncMaster 594MG
Model Code: KS15LBVRK/XTP
SL No. LB15HHAL913372T