Samsung — DVD Writer not working

I had bought a Samsung DVD Writer SH-223F during August 2008 which is installed in my new PC, within one month from the date of purchase I found that this device was not working properly, and I approached to the Customer Care at Service Plus, 602, Vishal Bhawan, 95, Nehru Place, New Delhi on 23.01.2008 at around 5 p.m. I was told by a Executive to come in between 10.00 am to 1 p.m. tomorrow as the dealing timing of the said service centre and refused to take my request/equipment. The distance between my home and Nehru Place is more than 45 km. I was totally harassed by the said service centre.

Then again I approached next day for repairing of the said device. This time the said service centre told me to come again after 25 days in between 10.00 am to 1.00 p.m. for its replacement after taking my device. I told him that I was in job and not possible for me to come again and again and the dealing timing of the said service centre is not fine. My question before the Samsung Company is that how is it possible for a person to wait for any equipment without 25 days which is a very long period for replacement of a set and rupture the guidelines of the warrantee / guarantee.

I also requested them to kindly change the dealing timing i.e. from 10.00 a.m. 5.00 p.m. so that every consumer or sufferer may get benefit and return my equipment after replacement within a very short period so that my computer might be working properly. But all is in futile.

I likely to file a consumer complaint before the forum.

Anjum Ahmed Thanvi
Department of Law and legal Studies
GGSIP University
(Govt. of NCT of Delhi)
Kashmere Gate, Delhi-110 403.
+91-[protected], [protected]