Samsung — poor service for samsung mobiles

I have recd.a new samsung Mobile Model SGH-J700 purchased from Londan by my brother on 12.2.2009. I give below the following details

MPN: [protected] IME No.[protected] - Sim No.[protected]. When I put a new sim provided by another company, I am getting "Enter Password" on the display. I donot know the password since it is purchesed from London but I am living in India. Hence, I want to know the password to unlock .
Kindly inform the password to enable me to open my new mobile.

Sir/Madam,

I am having samsung Mobile SGH-I45. Within my warranty period of 1 year i had 3 problems (1.Strip problem 2. phone dead 3. Phone dead) in the past... After buying this mobile more than 4 months it was with Hi-Tech solutions service centre (anna nagar) an autorized service centre of Samsung... 4 months back i made a compliant at Hi-tech solutions that my mobile is not working. For which Mr.Senthil (Service manager) replied that my phone is dead and they replaced the board, strip and connecter, and just a month back i got my mobile back to me (More than 80 days my mobile was with Hi-Tech solutions)... And again for the 3rd time from 09.05.09 my phone is dead...

Is this the way a costly mobile which cost 13000 will work like... This is the 3rd time my mobile strip is having mobile... Now is seriously doubt that wheather Hi-tech solution service centre changed a New board or not...

I need Samsung Higher authorities to contact me as soon as possible for this issue..

Awaiting for reply

I have the same problem recently. My phone charges in USB mode but not on regular charges. I gave the phone to them early May 2009 and still moving from pillar to post. They said they replaced the connector (Rs.44 for connector + Rs 450 for Service Charges) and when I took my phone home it kept continously rebooting. Again I gave it back to them and they said software is corrupted and keep on telling that the phone is not ready.. Not only me.. if you visit their office you can see the queue of frustrated customers yelling at the counter to the bunch of indifferent staff.

hello sir,
i have purchased samsung mobile phone 15 days back the model no is m569 to my surprise i switched it off in night and in morning it was gettin restarted i went to the customer care in pahar gunj new delhi they told me we have to replace mother board for this new phone they told me it will take 7 days now its over 15 days i am without a phone and when ever i contact them they say mother board is not in stock sir when u can`t provide services properly why u manufacturer such phones??? all staff over there is least cooperative mr bharat bhushan mr rubal kindly provide me a refund beacuse i have felt a bad experince buying a samsung phone ...

dikshit bhasin
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