[Resolved]  Samsung — defective ac

TO
THE SAMSUNG GENERAL MANAGER
DEAR SIR,
I had purchased a Samsung window ac 1.5 ton model number AWT18ZKAXTZ and serial no. A209PZBQ200844E from dealer Shehnai video center, 576, link road, near Preet palace, Ludhiana on 17th march, 2008.
Ever since I have purchased this particular model, I have only been facing problems. Within a month of my installation of the ac (on 09th may, 2008), I had to approach the service centre with performance problems. Initially there was ice deposit on the inside mesh and piping along with no cooling effect (photos attached). Subsequently they changed capillary gas at my residence in Ludhiana, but the problem persisted. So the took the ac to company service station and replaced compressor, capillary gas and capillary set . On delivery of the repaired a.c., we found that ac was making more noise than before and normal working ac. But the delivery technician told that it will go after some usage. so we wrote that over the customer satisfaction sheet for further reference(copy of customer satisfaction sheet attached). Somehow, I managed to pull through the summer season which is very severe in Ludhiana with less cooling and noisy ac.
On completion of the winter season, I decided to start using my ac in the month of March 2009.i asked the service center for free servicing. After a wet service and a dry service the problem of sound from ac persisted. So I called the service center again to look into the problem as the noise was getting more irritating on every consecutive usage. This time I was told that the motor ball bearing of the ac has stopped functioning and hence they require to replace that particular part.
Practically the ac was used only for 4 months of summer and after repeated repairing by company, it has become a refurbished defective ac. In an ac which is hardly a year old, change of all major parts only means that the ac is a defective piece. Due to the change in all its major assembly parts except outer cover, i feel fully justified in asking for the replacement of my ac with a fresh piece of ac. As i have been mentally harassed, i strongly feel justified in saying that i should be given an AC replacement at the earliest.
THANK YOU
DR. SHUBH MAHINDRU
ROOM NO 15, ABOVE STAFF CANTEEN,
MOHAN DAI OSWAL CANCER TREATMENT AND RESEARCH FOUNDATION,
LUDHIANA.