[Resolved]  Samsung — BASIC CONSUMER RIGHTS

I bought one Samsung Washing machine fully automatic in the year 2004. On the first month itself, the machine had inherent manufacturing defect which was noticed by the samsung service machanic. I told him to replace it for new one because to nip the problem in beginning itself is avoid of so many problems. At last, he requested me to replace the whole CENTRAL AXIS with new one that was the problem to alarm thunderstorm noise. After a year gap, it has started giving so many problems which were directly attended by the Samsung service machanic without fail. Recently, they replaced one inner tub, which is made up of plastic, had experienced crack that is impossible further to replace it.
Hence, they come to conclusion that 44% of depreciation will be applied on the cost of the Invoice Price and the balance amount will be adjusted with the cost of newly bought-out machine depending upon the model I choose. Why this method of depreciation percentage is applied for in my case. My problem had been started just 5 years before but not now. So, the percentage of 44 does not applicable in my case. Actually, I should be replaced with NEW ONE but not on diminished rate of depreciation method which is not ethical on the part of customer to get full satisfaction of the world renowned SAMSUNG product sir.
Please justify my querry and help me to get NEW machine considering the time factor which runs for 2 months. Moreover, my wife is fed up for washing clothes manually because of knee-joint pain problem.
Yours,
Ashanmugam/03.04.2009/[protected]@yahoo.com/[protected]@live.com

I have purchased a Monitor for my DT computor which has failed recently. I handed over the same at the lical service station at Silchar( ASSAM). The service centre infirmed me after three week that they could not repair the same for want of a IC for which they placed demand to the company without any response received from the other end. I tried to talk to the Service Engineer at Guwahati. It was very interesting to note from the leady sitting on the other end of telephone at Guwahati service centre that, she can not provide telephone number of any company authority to listen about my problem, instead, I may contact with the service centre only where I have deposited the defective unit.

I want a suitable gentleman like reply & I hope I need not go to any forrum for the redressal.

I bought one samsung mobile (SGH-F480)two month ago(dated at 31may2009).mobile is under worranty.there is memory card insert problem.when i inserted memory card, its hunged inside. again i insert memory card its softwere was not working then i
went your service center at VASHI, MAHARASTRA. INDIA.but they could not repair my mobile.they said me could not nothing.i want suitable solutation on this problam.