Samsung — Worst Samsung AC 1.6 Ton. Pathetic Customer Support | |
I have had one of the worst customer experience with Samsung. I bought their 1.6 ton AC around 7-9 months ago & within this time period only I have had numerous problems with the product. One of the major setbacks I had was last week when my AC didn't started. When we called their services executives he said the AC's circuit has been damaged & will need to be replaced. He didn't even had an approximate time by when he will be able to procure the circuit. To top it all when I tried to follow up with them more than 3 times then nasty service professional called me & said & in a rude manner that until the part is procured we cannot do anything. He also said that all our computer systems & servers are down for the last 2-3 days & we cannot attain the status of the procurement any sooner. Just imagine a so called big company like Samsung dosen't even have their systems & servers online. No wonder how do they manage to make a product as worst as this AC. The consequences I have faced so far is that I have been sleeping in an extremely hot room for the last 2 weeks now. Its no secret that how hot it gets in Delhi this season & couple of my family members have suffered heat strokes because of this issue. I would suggest it to everyone out there that please do not go for Samsung AC at any cost. I have had the worst customer experience with them. AC from some of the local brands like napolian are much much better. Many people told me about this but I thought of sticking to a brand & I have definitely paid the price for that! Was this information helpful? | |
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Samsung- AC — Worst Customer Support
To,The manager,
Samsung India.
Dear Sir,
Sub: This is regarding the AC- 1.5T , BP [protected].
I filed a complaint to the customer care on 14th April 2010 regarding the Non-functioning of AC. One of your technician came to our house and informed us that Gas Needs to be filled up and we will take it to service centre on tomorrow(15th April 20100) but nobody turned up or updated me anything on the reason for the delay.
I spoke with customer care(more than 30 times till today) to update the same and everytime the feedback i got is like "Our technician would come in few hours" But no progress at all.
Your customer care people have given me some contact number of Noida service centre to check directly the reason but these numbers are not at all exist??
Contact person name is Amjat khan(Mariam Electronics) - [protected], [protected].
I informed this again to the customer care then they have given me some more numbers but again these numbers also not valid.
I really don't know how the supprt centre works and what kind of record you maintain and how you track the complaints. You coleaques seems to be playing a game with the customers or fooling them with wrong commitments.
It's more than a week now and even today when i spoke with the customer care i got the same response like within 1-2 hours your problem will be solved. I'm really tired of listening all these false commitments.
When i asked the reason for the delay i get no response.
I kindly request you to look in to my issue at the earliest.
Regards,
Ramachandiran V
Mob: [protected]