[Resolved]  Samsung — Remote Control Device is not working!

Just to apprise you that I have been using Samsung product from last 7 years and never faced any issues in your Sales Support towards us but this time I am very upset and disappointed after having bought a Window AC (Please refer the appended mails) model no.AW18ZKA from one of your franchisee National Electronics, 5 Park Road, Lucknow on 24/03/09.

Issue against the Remote Control:

The remote has been replaced twice till date but the Remote Control device is still not working at all that means we are not able to control any commands from the said Remote Control to the pertaining Window AC as of now.

Though , we have launched a complaint to the Samsung Call Centre (Customer Care division) on 18th Sep 2009 but not an Engineer has turned-up to us as of now, even we have not received a single call (Support Call) from them.

I would request you to kindly send an expert engineer with a new (fresh) and compatible Remote Control device immediately who should resolve our issue(s) completely asap.

Awaiting your response asap.

Best Regards
Dr. S.C Das