Samsung C3053 — Not meeting the published specifications

samsung c3053 — poor service and irresponsible service center.

I got a samsungC3053 mobile on 14/5/09. I never had a memory card inserted or neither any change and within 2 months the mobile stopped working i.e. it completely hanged. since it was under warrenty I took to the service center jodhpur on 10/7/09. since then I have been continuously visiting the service center but I havent got my mobile back. they say that the mobile has been send to jaipur for repairing.
I dont understand what s the use of service center in jodhpur if the phone goes jaipur for repairing. and why its taking such a long time. I am really fadup of visinting service center again and again. since my home is 10 km distance from service center. Its feels very cheated by returning empty handed back to home.
I hope you guys will have some solution for this or atleast help me to get my mobile back.
I'll be really thankful to you.
tridev sharma.

Samsumg Mobile C3053 — Worst After Sale Service

Buy Samsung mobile only if you don want to get humiliated by their service center. I bought samsung mobile C3053 in august 09, I was convinced to see the battery backup specification in the product details at samsung website that said talktime upto 7 hrs and standby upto 340 hrs. To my surprise it's battery was drained out in 24hrs after the first charge and never improved.

When approached BTM Service station in bangalore they replaced the battery but that didn't work, after that they observed the battery backup for few days and told me they get battery backup of two days which certainly is lie but still far less than meeting the specifications.

Since than from last one month around 8 times have been to this service center and everytime they tell me they get it for 48hrs and phone is good. after figthing with them they will direct me to a new person who will keep it for observation again.

I am feeling humiliated by them and realizing they never wanted to accept the problem and fix it.