Samsung C3200 — did not received my cell from service center

Address:

Uttar Pradesh

my cell phone was purchased on 02th November,2010.
and after 12 days my cell phone did not work and i gave cell phone service center.
and after five days i received a call from Samsung care they told me that your cell phone is properly serviced and you are satisfied to our service but how can i satisfied? because i did not received my cell phone from service center they said that you will receive your cell phone on monday next sunday postpond date every day...
sl.no RD9Z877978L
IMEI NO [protected]
ADDRESS OF SERVICE CENTER:- shop no 107&108,opp. railway station near s.b.i. railway road MUZAFFARNAGAR
ph. of service center:[protected]
email: samsung.[protected]@gmail.com

MY CELL NO: [protected],[protected]