[Resolved]  Samsung — Poor and inefficient service/support

Send in a monitor Model LS23CMZKFV/XM to repair on December 30, 2009. Make numerous phone calls to find out status but every time the reason given were NO PARTS. Its already one month now and yet no confirmation as to when the repair could be done. Please refer to Service Request No.162949 Job No. [protected] dated 30/12/09.

Samsung being a such a big global company is not giving good and fast service and not even able to commit a date as to when repair can be completed. Find that the support team is also not helpful to expedite this matter whenever we call in and always a standard reason being NO PARTS.

All above reflect that Samsung is giving poor and inefficient service/support.

Hope Samsung Management takes this up to expedite this matter and to ensure good and efficient support is provided to customers worldwide.