Samsung — Poor response from samsung service centre

I am a proud owner of your Samsung mobile SGH-X200,Sl. no-R9YA105818F, IMEI-[protected] which was handed over to your service centre called cell solution at46/1, Ist cross, Domlur Lyt,B'lore -71 on 20/1/10 with the following complaint ''handset switching off while switching it on ,suspected virus or malware'' and the front office assistant gave me a work order without any work order no./token no./claim no./registration no.and promised to handover the set on the next day but to my utter dismay that ,when I contacted the service centre I have been told that the handset has been given to the head office at VV Puram ,B'lore for software checking probably it would be only handed over on Monday ie on 25/1/10.An early redressal please with a request not to misguide the lay men with your under educated service centre persons.