[Resolved]  Samsung — FAULTY SAMSUNG JET S-8003 MOBILE

WITH REFERENCE TO THE ABOVE SAID SUBJECT, I HAD PURCHASED THIS PHONE ON 26/12/2009. WITH IN 3 DAYS OF PURCHASE I FOUND THAT MY PHONE IS NOT WORKING PROPERLY. THE PROBLEM IS THAT I WAS NOT GETTING TV OUTPUT FROM PHONE. I WENT TO THE SHOPKEEPER HE TOLD ME TO GO TO THE SERVICE CENTER. ON 1 JAN 2010 I WENT TO SERVICE CENTER AT RADHU PALACE, LAXMI NAGAR, DELHI. THEY ASKED ME TO COME NEXT DAY. NEXT DAY I.E. ON 2 JAN, THEY REFERED ME TO THE MAYUR VIHAR PHASE – I, DELHI SERVICE CENTER.
ON 4 JAN WHEN I CONTACTED THEM, THEY TOLD ME THAT THEY DO NOT HAVE FACILITY TO CHECK THIS PROBLEM & I HAVE TO DEPOSIT MY PHONE & TV OUTPUT CABLE WITH THEM. I INSISTED TO CHANGE MY PHONE AS I HAD PROBLEM IN MY NEW PHONE. THEY REFUSED IT STATING THAT THE PHONE CANNOT BE REPLACED AFTER 7 DAYS OF PURCHASE. WHEREAS I HAD CONTACTED LAXMI NAGAR SERVICE CENTER ON 1 JAN THAT IS WITH IN A WEEK. I HAD CONTACTED SAMSUNG CUSTOMER CARE REGARDING THIS ALSO MR. ARUN ([protected], SERVICE MANAGER, MAYUR VR. PH-I) BUT THERE WAS NO RESULT. AT LAST ON 6 JAN I HAD DEPOSITED TV OUTPUT CABLE TO BE CHECKED. IF TV OUTPUT CABLE HAD NO PROBLEM THEN I THOUGHT I WOULD DEPOSIT MY PHONE.
THIS CAN GIVE YOU A GLIMPSE OF YOUR CUSTOMER SERVICE. NOW STARTS CUSTOMER HARRASMENT. ITS MORE THAN 2 MONTHS MY TV OUTPUT CABLE HAS NOT BEEN RETURNED. EVERY TIME I CALL THE SERVICE CENTER I AM TOLD THAT IT WOULD COME BY NEXT WEEK & WE WILL INFORM YOU BY PHONE. I HAD CONTACTED SAMSUNG CUSTOMER CARE, THEY TOLD ME TO CONTACT MR. SUMIT SETHI ([protected],AREA SERVICE MANAGER, DELHI). I HAD CONTACTED MR. ARUN 3-4 TIMES & EVERY TIME HE TOLD ME THAT I WOULD GET THE CABLE IN 1-2 DAYS. NOW FOR THE LAST 10 DAYS HE IS NOT EVEN PICKING UP MY PHONE. AFTER IT I HAD CONTACTED SAMSUNG CUSTOMER CARE TWICE, THEY TOLD ME THAT I WOULD GET A CALL WITHIN 24 HOURS. BUT IT NEVER CAME IN LAST 5 DAYS.
KINDLY LET ME KNOW WOULD I EVER GET THE CABLE RETURNED SO THAT YOU CAN DEPOSIT MY PHONE FOR MONTHS TO BE CHECKED. KINDLY LET ME KNOW IF THIS IS YOUR CUSTOMER SERVICE POLICY. OR IF YOU HAVE ATLEAST SOME COURTSEY FOR YOUR CUSTOMER KINDLY DO THE NEEDFUL.
CC : MR. RAVINDRA ZUTSHI (DY. MD) by regd. post