[Resolved]  Samsung — Compressor knocked off of Brand new AC

To
M/s. Samsung Ltd.
Customer Service Department
Sub: Purchase of New Split Air conditioner
Re: Complaint No. [protected]
Dear Sir,
I have purchased new split A/c. SAMSUNG 1 TN 12 FEB(WINE) SPLIT, BIO SLEEP PLUS MODEL having 4 Stars & Batch No. 227, on 8th March 2009 from your dealer M/s. New Shah Electronics, 11/12, Bileshwar Tower, Panch Rasta, Mulund West, Mumbai-400080, vide bill No AE/10793/09-10. The A/c got installed on 9th March evening, and it started. We stopped the same as my granddaughter was having fever as she complained about feverish etc. Next day your representative visited us for demonstration and he showed us as how to operate and showed us the functions of remote control. He was there for about 4-5 minutes with us and he left our home. Then we continued the A/c but it was not cooling and therefore we tried to see whether your person is around but he has already left and therefore we lodged the complaint on your Call Centre No. i.e. [protected]. Your technician visited us on 11th March checked the machine and its installation and said the Compressor is not working, and someone will come and repair it or you will get replacement of the same. Again on 12th I got a phone call from your office and told me that as per their procedure one more technician has to confirm & will check the Machine and if he confirms that the compressor is not working you will get replacement of the machine. Accordingly one more representative visited and checked and took some details and gone away promising that the compressor is not working and you will get replacement within 2-3 days time. Then again on 15th same person came back on the pretext that he forgot to take down the Serial No. of the Machine. Again I got phone call on 15th from your office that somebody will come and collect the machine for repair, on 16th March. That time I told that I do not want that machine to be repaired but I want new machine as replacement, as this has not worked for half an hour also. Still someone called us on 16th and wanted to check the machine, that time my son told him that your company is going to check and check only or going to get us proper functioning machine, he said his superiors has asked him to do so and he is doing his duty. Then he also did all the checks and told that you will get the replacement. Again on 17th I called your office about the status of my complaint, and expressed my frustration on them, that they said they will transfer the line to their technical dept, but no one came on line from that dept., and they said your problem will be solved next day, i.e. today.
But I do not know how long they are going to replace my machine. Mean time I was daily following up with the Dealer as well and requesting them to follow up with the company for replacement of Machine.

Before buying the said machine I enquired in the market as to which machine I should go for and I got SAMSUN BRAND and I was suggested to go for this brand. Accordingly I checked in the market prices of all other brands also and even though your brand costs are 10-15% higher to others still I bought the SAMSUNG and now I am repenting on my decision. If I had bought some other brands I could have taken cool air from day one of the purchase.
Now I want to know are you people serious about my complaint as 15 days are already gone but my A/c is not working or shall I have to go for other options like returning the SAMSUNG AND GO FOR OTHER BRANDS. If I do not get replacement today I will return the said machine to the dealer and get other machines of other brands.

Yours truly

Shivaji Narale