Comments
sir,
i have buy the tv of your company.my tv is under waranty .it has some problem now .bt my calls are not responded when i call to samsung engineer so plz attend my calls...
my mobile no------->[protected]
plz call me as soon as possible.
i have buy the tv of your company.my tv is under waranty .it has some problem now .bt my calls are not responded when i call to samsung engineer so plz attend my calls...
my mobile no------->[protected]
plz call me as soon as possible.
hi,
my name is kaushal mehta
i have unsatisfied for samsung product. any model .mobile / t.v / electronic item etc.
i have purchase two samsung mobile, model is SGH - M 200, & SGH - M620
i any time complain samsung care c.g.road . but not get any response,
kaushal mehta
[protected]
my name is kaushal mehta
i have unsatisfied for samsung product. any model .mobile / t.v / electronic item etc.
i have purchase two samsung mobile, model is SGH - M 200, & SGH - M620
i any time complain samsung care c.g.road . but not get any response,
kaushal mehta
[protected]
Kind Attn: Mr. RAHMAN,
This is in reference to the mentioned complaint no.490 (13/11/2009) & 508 (19/01/2010) for SAMSUNG L700 Mobile (IMEI NO: [protected]) which I have
Bought thru Bill No. 7175 dated 17/09/09 from Heart Beats, Elgin Road, and Kolkata.
AFTER BEING SPENDING 6650/- rupees for a cell phone of a reputed company like sumsang, I don’t expect that within 1 months I need to get it
REPAIRED two TIMES, though the problem (Massage problem etc...) is still not resolved. The cell phone is still in your Customer Care and your
SO CALLED ENGINEERS ARE SAYING THAT THEY CAN’T DO MUCH ABOUT IT, ITS A GENUINE TECHINICAL FAULT IN Samsung.
Now I think these problems should be told to the customers while doing PUSH SELLING at your retail counters.
But the CREDIT NOTE OF MY BILL AMOUNT as since this is the genuine problem of your model, I dont have that much time to roam around
Your repairing centers.
Hope to see a prompt reply and proper solution, so that I don’t need to move to CONSUMER COURT.
Regards,
IMTIAZ ADIL
[protected].
This is in reference to the mentioned complaint no.490 (13/11/2009) & 508 (19/01/2010) for SAMSUNG L700 Mobile (IMEI NO: [protected]) which I have
Bought thru Bill No. 7175 dated 17/09/09 from Heart Beats, Elgin Road, and Kolkata.
AFTER BEING SPENDING 6650/- rupees for a cell phone of a reputed company like sumsang, I don’t expect that within 1 months I need to get it
REPAIRED two TIMES, though the problem (Massage problem etc...) is still not resolved. The cell phone is still in your Customer Care and your
SO CALLED ENGINEERS ARE SAYING THAT THEY CAN’T DO MUCH ABOUT IT, ITS A GENUINE TECHINICAL FAULT IN Samsung.
Now I think these problems should be told to the customers while doing PUSH SELLING at your retail counters.
But the CREDIT NOTE OF MY BILL AMOUNT as since this is the genuine problem of your model, I dont have that much time to roam around
Your repairing centers.
Hope to see a prompt reply and proper solution, so that I don’t need to move to CONSUMER COURT.
Regards,
IMTIAZ ADIL
[protected].
the customer caew in lucknow ashina giving me jus execuses from last 2 mnths for ma molile samsung s-3500 which i had bought jus 3 mnths back plz tell tem not 2 bother us anemore n replace ma mobile hence i had 2 move to the consumer court.
thnkx..
ankit
seriel no.-rvls610432x
imei no.-[protected]
thnkx..
ankit
seriel no.-rvls610432x
imei no.-[protected]
This is in reference to the mentioned complaint no-[protected] my refrigerator is not working again, 72 hrs after visit of your engineer, request to you pls solve my probleam urgently
Thanks
Sujit Das
Mob-[protected]
Thanks
Sujit Das
Mob-[protected]
sir, on 30.08.2010 i made a complaint for my 21" flat screen t.v. comp# [protected] by your bpo phone. on 31st one serv. eng. attnd me, he informed me that there is a transformer breakdown, he also said that it will be up on 1/8/10 or 2/8/10, but today is 3/8/10 any information not yet found, pls. inform me in my mobile No., thanking you.
avijit banerjee
avijit banerjee
Poor Service by Samsung
I am having Samsung front laod automatic washing machine and we have been using it for the past 4 years.
we had complained to service centre in bangalore that washing machine belt was falling . They took almost 1 month to visit my house. They came and repaired the belt and said its alright. The same day belt fell again and again. so we again complained to service centre. Again they took 15 days to come and tell that they wanted to take machine to service centre.
After 8 days they came on 6/12/2010 at 9.45am and took the machine to service centre. They said they'll deliver within 4 days. They are even telling they wont get any spare parts in samsung. We are calling them every day and the only answer they give is "WE WILL COME TOMMOROW DEFINITELY" . This is worst service I have ever seen and still my machine is not back home.
The service centre NO:[protected], Work Order no: WA[protected]
I am having Samsung front laod automatic washing machine and we have been using it for the past 4 years.
we had complained to service centre in bangalore that washing machine belt was falling . They took almost 1 month to visit my house. They came and repaired the belt and said its alright. The same day belt fell again and again. so we again complained to service centre. Again they took 15 days to come and tell that they wanted to take machine to service centre.
After 8 days they came on 6/12/2010 at 9.45am and took the machine to service centre. They said they'll deliver within 4 days. They are even telling they wont get any spare parts in samsung. We are calling them every day and the only answer they give is "WE WILL COME TOMMOROW DEFINITELY" . This is worst service I have ever seen and still my machine is not back home.
The service centre NO:[protected], Work Order no: WA[protected]
sir,
i have buy the tv of your company one month back.my tv is under waranty .it has some problem now .bt my calls are not responded when i call to samsung engineer so plz attend my calls...
my mobile no------->[protected]
plz call me as soon as possible.
i have buy the tv of your company one month back.my tv is under waranty .it has some problem now .bt my calls are not responded when i call to samsung engineer so plz attend my calls...
my mobile no------->[protected]
plz call me as soon as possible.
*** Below are the email content i sent to them ***
I'm here to express my deeply disappointments towards the Samsung service centre @ Kuching Malaysia.
Service order no: [protected] (Sent in 30/10/2012 - Collected 02/11/2012)
The service centre are a mess, there is no queue system for customer, customer service officer are tend to serve their known customer (those guys from handphone shop, who send in the machine on behalf of customer) let them cut queue infront of other customer, who come in before them. Although there are some sofas but without queue system, customers are forced to stand and queue for their turn. How come a world leading brand will allow such bad service?
The customer service officer also shows they are lack of training and lack of professionalism, when I send the handset I was serve by Sumunthi, which she tend to joke around the known customer while she is serving me and I was sitting infront of her, she even don¡¯t know how to explain the Trans only at the accessory column of servicing form. Until I have to told her, that she miss out to fill the battery where I also send in for service, should her be double confirm the item I send in for servicing or instead the standard procedure of Samsung service centre are to joke around with known customer?
Upon the collection of serviced hand phone from the centre, which I notice there is a deep scratch on my screen protector, without second thought, I ask the customer service lady (Mariana) why there is a scratch on my screen protector? She was nice to help me check with the technician, and come out to answer me ¡°Why don¡¯t we change the screen for you?¡± It puzzles me and asked back why I need to change screen while my screen protector is scratches? Then the technician (Ricky) walks by and come out with hilarious theory ¡°If we change the screen for you, we can¡¯t change the protector for you as well¡±. What is he thinking? What is the relevant between the scratches screen protector and changing a new screen, while there is nothing wrong with my screen? Is this how Samsung treat their customers? When there is mistake happen, they are tending to change something that is irrelevant at all. He even try to push back the fault to me that they did not check whether there is scratch or not when I send in, is he trying to call me liar? The scratch are so deep, I equip my handset with screen protector and leather cover, what is the chances I myself will scratch that deep. I was once work at the technician line before, this is obvious that the technician who attend to my handset (Benard) was not follow standard service procedure when dismantling my handset, my handset must be placed with sharp object face down, that why the deep scratch is there.
Finally come when they are agreed to compensate me a new screen protector, they request me to come back when the screen protector arrived, when send in and collecting the handset already cost me 1 unpaid day leave, they request me to come back to collect the screen protector which cost around Rm25 while per day salary cost me Rm150, is there rational for me to do so? At the end they agreed just to pay me back money instead to revisit for screen protector replacement. How funny that such leading brand service centre will not have any screen protector equipped.
I particular about the outer condition of my handset, is all begin from my first servicing of this handset ( I believe you are able to trace the record), as I taking half day leave to collect the handset, once I confirm is able to power on, GPS working, I direct collect and rush back to work. When at night after work, I check all the function of the handset and I notice there is small dent and small pinch hole on top of the handset cover (I took this as my luck, because I didn¡¯t notice upfront of counter, no point going back to argue about it). Because of this nice experience, I tend to have a good look on my handset before collecting them, that why this entire unpleasant incident happen.
If you read through the survey call log that you ring after the first servicing, I did complaint about the miscommunication between the customer service officer and technician, upon the send in the handset for the first servicing, at the counter I clearly indicate that my handset GPS is not working, which the customer service officer just report the error is ¡°Handset Hang¡±, when I second time remind the service officer, my fault is GPS not working, she assure me technician will check on it. When the call for collection, I try double confirm is my GPS working already, the customer service officer puzzles and she will double check with technician, technician will call back me to confirm. When I get the technician call, he told me the Kuching map haven¡¯t update yet, why I need to use GPS, am I buying the handset and have to request your permission to use the function, or Samsung design the GPS is for dummy only? Can¡¯t I use the GPS with my own will; can¡¯t I use the GPS outside Malaysia? Why I need your busy body to teach me how to use my handset, you are supposing to fix my handset error.
By these two unpleasant servicing experiences, I have lost my faith towards Samsung products. After sales service was the major point for me to selecting the IT products brand, buying such expensive products but getting such lousy service really open my eyes. If Samsung just care about their big share of cake in IT products, I suggest don¡¯t equip the products with warranty, if you are not able to provide the quality after sales service for your customers.
*** This is thier reply ***
Hi,
Pleasant day to you.
[protected][protected][protected]-
We deeply regret the inconvenience caused to you. Thank you for your email, we shall strive to improve our products and services in the future.
[protected][protected][protected]-
Thank you & best regards,
Samsung (M) Electronics Customer Service
Samsung Careline #[protected]
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I'm here to express my deeply disappointments towards the Samsung service centre @ Kuching Malaysia.
Service order no: [protected] (Sent in 30/10/2012 - Collected 02/11/2012)
The service centre are a mess, there is no queue system for customer, customer service officer are tend to serve their known customer (those guys from handphone shop, who send in the machine on behalf of customer) let them cut queue infront of other customer, who come in before them. Although there are some sofas but without queue system, customers are forced to stand and queue for their turn. How come a world leading brand will allow such bad service?
The customer service officer also shows they are lack of training and lack of professionalism, when I send the handset I was serve by Sumunthi, which she tend to joke around the known customer while she is serving me and I was sitting infront of her, she even don¡¯t know how to explain the Trans only at the accessory column of servicing form. Until I have to told her, that she miss out to fill the battery where I also send in for service, should her be double confirm the item I send in for servicing or instead the standard procedure of Samsung service centre are to joke around with known customer?
Upon the collection of serviced hand phone from the centre, which I notice there is a deep scratch on my screen protector, without second thought, I ask the customer service lady (Mariana) why there is a scratch on my screen protector? She was nice to help me check with the technician, and come out to answer me ¡°Why don¡¯t we change the screen for you?¡± It puzzles me and asked back why I need to change screen while my screen protector is scratches? Then the technician (Ricky) walks by and come out with hilarious theory ¡°If we change the screen for you, we can¡¯t change the protector for you as well¡±. What is he thinking? What is the relevant between the scratches screen protector and changing a new screen, while there is nothing wrong with my screen? Is this how Samsung treat their customers? When there is mistake happen, they are tending to change something that is irrelevant at all. He even try to push back the fault to me that they did not check whether there is scratch or not when I send in, is he trying to call me liar? The scratch are so deep, I equip my handset with screen protector and leather cover, what is the chances I myself will scratch that deep. I was once work at the technician line before, this is obvious that the technician who attend to my handset (Benard) was not follow standard service procedure when dismantling my handset, my handset must be placed with sharp object face down, that why the deep scratch is there.
Finally come when they are agreed to compensate me a new screen protector, they request me to come back when the screen protector arrived, when send in and collecting the handset already cost me 1 unpaid day leave, they request me to come back to collect the screen protector which cost around Rm25 while per day salary cost me Rm150, is there rational for me to do so? At the end they agreed just to pay me back money instead to revisit for screen protector replacement. How funny that such leading brand service centre will not have any screen protector equipped.
I particular about the outer condition of my handset, is all begin from my first servicing of this handset ( I believe you are able to trace the record), as I taking half day leave to collect the handset, once I confirm is able to power on, GPS working, I direct collect and rush back to work. When at night after work, I check all the function of the handset and I notice there is small dent and small pinch hole on top of the handset cover (I took this as my luck, because I didn¡¯t notice upfront of counter, no point going back to argue about it). Because of this nice experience, I tend to have a good look on my handset before collecting them, that why this entire unpleasant incident happen.
If you read through the survey call log that you ring after the first servicing, I did complaint about the miscommunication between the customer service officer and technician, upon the send in the handset for the first servicing, at the counter I clearly indicate that my handset GPS is not working, which the customer service officer just report the error is ¡°Handset Hang¡±, when I second time remind the service officer, my fault is GPS not working, she assure me technician will check on it. When the call for collection, I try double confirm is my GPS working already, the customer service officer puzzles and she will double check with technician, technician will call back me to confirm. When I get the technician call, he told me the Kuching map haven¡¯t update yet, why I need to use GPS, am I buying the handset and have to request your permission to use the function, or Samsung design the GPS is for dummy only? Can¡¯t I use the GPS with my own will; can¡¯t I use the GPS outside Malaysia? Why I need your busy body to teach me how to use my handset, you are supposing to fix my handset error.
By these two unpleasant servicing experiences, I have lost my faith towards Samsung products. After sales service was the major point for me to selecting the IT products brand, buying such expensive products but getting such lousy service really open my eyes. If Samsung just care about their big share of cake in IT products, I suggest don¡¯t equip the products with warranty, if you are not able to provide the quality after sales service for your customers.
*** This is thier reply ***
Hi,
Pleasant day to you.
[protected][protected][protected]-
We deeply regret the inconvenience caused to you. Thank you for your email, we shall strive to improve our products and services in the future.
[protected][protected][protected]-
Thank you & best regards,
Samsung (M) Electronics Customer Service
Samsung Careline #[protected]
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+91 89 3993 9899 [Customer Care]
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i have buy the tv of your company.my tv is under waranty .it has some problem now .bt my calls are not responded when i call to samsung engineer so plz attend my calls...
my mobile no------->[protected]
plz call me as soon as possible.