Samsung — Samsung Services luring the customers

I bought a Samsung Refrigerator Model RT-23 on 6th March 2005 from Pravin Furniture and Electronics, Hadapsar, Pune.
On May 2008, we noticed that coolant of refrigerator is not working properly on both the compartments because of this it could make ice in the upper compartment as well as vegetables loosed freshness in the lower compartment.
As per the guidelines mentioned in the service book, we have changed the setting from cold to coldest but not shown any improvements. so finally registered a complaint with Samsung customer care. Initially they told us that the engineer will visit in the next day but after 5 days he came. My wife told her clearly that the temperature in both the doors are not up to the mark and we are not able to put vegetables and other stuffs in both the compartments but the clever engineer change the fan o[censored]pper compartment and told that problem solved and he charged INR 788.00. We found that the problem in upper compartment gets solved but not in the compartment where vegetables placed.
He has given his cell no but later found that its wrong…. Very clever person name as Atual
We register complaint once again but not getting a satisfied response from their management, they told us that the engineer will visit, but not came, On 14th June 2008 they told us that engineer will visit and we cancelled our outing plans but engineer never came. finally they called and told us that they have escalated issue to Delhi office and the problem gets solved early. But I am wondering why these peoples are not taking care of customer satisfaction and don’t know how many days it will take to resolve the issue.

Chandrashekhar Damahe