[Resolved] Samsung — Mobile & after sales service both are | |
Hi, As far as Samsung mobiles are concerned, I have pathetic experience with them. I am very much dissatisfied w.r.t (1) quality & (2) after sales services. I have bought two Samsung CHAMP SCH-S269 in Rs 3500.00. I have bought these mobile from Amiz Communications, Near Shaniwar wada, Pune. This shopkeeper had taken his feet back after selling mobile to me and forwarded me to Samsung service station. For quality, I have mark lots of bugs in the software which was installed in the mobile. Few of them are. 1) You can't be able to search number in directory if your language is 'Hindi' 2) So many times I am getting wrong name displayed for incoming calls. 3) It used to hang so many times. Above issues are not enough. Within two months both the mobile has started giving problem with display. And now for both the mobile display is gone to null. now the mobile are only like olderdays telephone neither you can see anything more you can type anything. Now i want to discuss the second phase problem i.e. after sales service. For resolving above issues I approached to Samsung service station. I have approached "Sharp Communication, Office No.13, 14 & 15, 1St Floor, Shanti Complex, Narpatgiri Chowk, Mangalwarpeth" . I met there Mr. Kalil, He had asked three(3) days for repairing the mobile set which is pathetic as how would I maintain three days without mobile as I can't remain untouched with my clients. The behavior of Mr. Kalil was just , he had notion that “most foolish community existing on earth is 'Customer' “. This person had asked me photocopies of Bill, warranty card etc for full filling their process. My question is why I should provide such thing for full filling Samsung's need? If they need photocopy of my bill then they need to take photocopy by themselves. I am not at all servant of Samsung or there service station staff. So, Samsung had failed enough to provide after sales service also. I don’t know how ethical business Samsung is doing? I think this is not a business but a sophisticated business of "CHEATING". I am very much planned to get fulfillment from Samsung for my pain and suffering. Thanks, Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 89 3993 9899 [Customer Care]
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i purchased the Smasung cellular mobile phone before one year and just after 8 months of purchasing i found the network problem and automatically switch off problem thus i concerned the reputed service center of Samsung here in Allahabad, Uttar Pradesh, India which is situated at Civil Lines, Allahabad. after checking my cell phone they told me to colect the same after one weak, i did the same but the reply was that "your cell phone has been forwarded to main Samsung center, at Lucknow-U.P.thus I had to wait for one weak more-I agreed but this reply continued for more than one month, by the side Samsung Service center.
after more than three months they called me at my mobile that your cell phone is ready for use and be collected, I did the same believing the reputed Samsung Company but after one i found the problem being the same and addition to that there were vulgar pictures and pron vedios were downloaded or shooted through my cell phone, immidiately next day i complained them about it so they told me to wait giving the excuse that this is a serious action and had to be verified, again i trusted the Samsung after few minutes they deleted all the vulgar vedios and pics, loaded in my cell phone and told me to collect the same after three days as the L.C.D has ben spoiled, I told them that i am going to complain it to the company, listining to that they threatned me and forced me not to that.
lastly, i trusted the Samsung, the reputed company thus the service center!
i trusted the Samsung who cares about there coustomers
i trusted the Samsung who lives life along with there coustomers
such type of actions should never be tolerated by the company otherewise the company is going to loose there reputations
plese be serious