[Resolved]  Samsung — AC NOT Working (POOR SERVICE)

We purchased Samsung Split AC in 2005 December. In December 20008, the ac got spoilt and the person who came to check informed that PCB was spoilt. The complaint # was [protected] and was lodged on 10/12/2008. When asked the service centre in Mangalore the answer given was that the PCB sent from B'lore broke and a new one is being asked . Such a well known company takes this long to send the spare parts???? I am amazed at the after sales service.I now request that the indented part be sent at the earliest so that I need not take any further action.It is also mentioned that the senoir officers are unavailabe on the phone or they hang up. Hope your customer care service is spruced up.
R.J.Manohar
2 A Landmark apts
Vyasanagar
Kadri Hills
Mangalore 4 tel ph #[protected]

SIR,
THIS IS THE DETAIL WHICH I HAD BOUGHT THE AC FROM YOUR COMPANY.BUT IAM NOT SATISFY WITH YOUR PRODUCT. IAM FACING LOT OF PROBLEMS PAST 2 YEARS.IT CANT BE RECTIFIED SO U PLS ACCPET MY REQUEST AND ATTEND THE PROBLEM AS SOON AS POSSIBLE.


BOUGHT DATE : 18/4/2007, SERIAL NO. A117PZBP301344T, MODEL NO.AS18WBXTL, BALAJI'S, ADMINISTRATION OFFICE # 26 B, OFFICERS LINE, LAKSHMI GARDEN, VELLORE 632 001. BILL NO. 1985 PAST TECHNICIAN ATTENDED DATE : 10/07/2008

hello Mr. R.J Manohar,
you are absolutely right I purchase Samsung AC before two months the ac got spoilt and the person who came to check informed that PCB was spoilt.The complaint attendant promised me that we will change the PCB with in two days but this is a totally fake statement because the PCB are out of stock, now we are waiting for new PCB.

Praveen sharma (Mohali)

I m sukhwinder singh from Ludhiana (punjab) i was purchase a samsung split ac on[protected]
Ac is not working properly from[protected] ac have tripping problem & can't cooling .I was call your service centre & service centre charge me 2000 rs at the time of repair due to gas leakage.but after 5 days i was face the same problem again
ac was tripping again and again then i was call yout service centre but they cannot come to see my ac.
and now in this month ac is creating same problem . ac is tripping again & again, i think some problem in the compressor.please change my compressor if any problem in the compressor.
Sukhwinder Singh
mob no [protected]

sir
my ac was not working and for that i call the service center but they did not give any response for my complaint they even give me complaint number which is 496 and i am waiting from the last 3 days plz solve my problem.

i have purchased samsung split a c 15 days earlier. got repaired 5 days back. so far i have not call for the complaint i made.i have made several remainder calls for the complaint but the service is so poor. service guys talking filthy words. really got fed with their response for the customer purchased a product with 32000.

Gunaseelan
(chennai)

samsung ac — ac not working

i have bought a samsung window ac last year on 11/7/2009 from last few months its compressor is not working i iodged complaint many times but there is not a satisfactory result tecnicion came and just tried to befool me if samsung cannot solve my problem then why should not they take away there useless product

Complaint not attended
Hi

On 23rd October I filed a complaint regarding my Samsung AC (Complaint No [protected]).

Up till now our complaint has not been attended. Whenever we call customer care, we just get one reply that engineer will come to replcae the part within one hour.