[Resolved] Samsung Camera — Inspite of Valid Warranty - Denial of Free Service | |
I purchased a samsung camera in Singapore in april 2009. The warranty card specifies a warranty of 1 year. I had to take the camera for service in India. The warranty card specifies a ' LIMITED INTERNATIONAL WARRANTY' . The service center refused any service within warranty stating that the warranty card has not mentioned the countries where this warranty can be provided stating that it is a limited warranty and may not be applicable in all countries. I asked for the definition of limited and asked for the countries where it should be applicable. No answers on that. In effect though the warranty card says there is International warranty,with no mention of countries, Samsung would refuse service everywhere and anywhere. I have no warranty at all to sum it up. Please help with this. Regards Gowri Sekarbabu Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Hi...This is Mahesh Pharande from Pune. I have Samsung WB600 digi Cam (Sr. No - A&0XC90Z400164T). I have purches this model July '10. I am facing lens stuck problem from the date of purching. Already This is third time, i have sent the camera at samsung service center for the same problem, every time they give us the temporary solution. Even from service center your team is not capable to give proper solution, why it is happening again and again...?
I accept your service quality is good, but i am really fed up with this lens stucking problem, i am wasting my time behind this issue. Its a really connected to my family member, we cant capture a memorable snap with family.
Now, I kindly request you please can i get the hand to hand replacement at your pune samsung gallery or final solution from your end.
For your reference please check following given details and do the cross verify from your side.
Service center Name : Specular services
Ph :[protected]/77
Work order No : 610418
We are waiting for your positive reply as soon as possible.
Thanks
Mahesh Pharande
[protected] / [protected]
I accept your service quality is good, but i am really fed up with this lens stucking problem, i am wasting my time behind this issue. Its a really connected to my family member, we cant capture a memorable snap with family.
Now, I kindly request you please can i get the hand to hand replacement at your pune samsung gallery or final solution from your end.
For your reference please check following given details and do the cross verify from your side.
Service center Name : Specular services
Ph :[protected]/77
Work order No : 610418
We are waiting for your positive reply as soon as possible.
Thanks
Mahesh Pharande
[protected] / [protected]
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SAMSUNG CAMERA — non receipt of 2GB memory card
Dear Sir,I had ordered samsung ES15 digital camera, order no. 33386,& received camera 9without 2 GB memory card accessory ( airway bill no.C06452935 Dt. 22/12/09 ). I have already registered complaint on toll free no.[protected] on 23/12/09, but yet I have not received 2 GB memory card. You are requested to send 2GB memory card at the earliest.
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Ashok Sable