[Resolved]  Samsung Cdma Cell Phone Sgh - B259 — doa problem

dear sir/madam,
I am one of the retailer in Guntut, andhra pradesh,india and my mobile no is [protected] . I sold one hand set to my customer samsung cdma phone SGH-B259, immediately customer got back the hand set with no battery back up, the same was sent to service center and they have taken nearly two months to solve the problem but the same was continued again the hand set was sent to service center again they have taken nearly one month.Nearly i have been to service center for 10-15 times of wasting my time.And as u know the pressure from the customer i have repalced a new hand set to the cutomer. finally the company was given a certificate of DOA with out ear phones init. the same was sent to the concerned distributor, he has sent to the company and it takes 15-20 days time saying that there was no ear phones in it. In the meanwhile the DOA has expiered. and the service center rejects to replace the new DOA. so I request u to solve the problem.
thanking u
sarath kumar