Samsung Cdma Mobile — CHEATING CUSTOMERS

RECENTLY I BOUGHT A SAMSUNG CDMA MOBILE WITH MODEL NO: SCH-B259
ON 9 JANUARY 2010
RIGHT FROM THE DAY ONE I REGRET BCZ THE VOICE CLARITY IN THE MOBILE WAS POORER AND EXACTLY ON DAY 5 I REGRET BADLY CZ THE MOBILE STARTED GENERATING PROBLEMS ONE BY ONE GRADUALY
1ST I COULD'NT HEAR THE VOICE SOMETIMES AS IN BEFORE THE CLARITY WAS DULL
2ND THE POWER KEY STOPPED WORKING
3RD MOBILE TURNS OFF SPONTANEOUSLY, COULD'NT EVEN TALK FOR A MIN
4TH HEADSET WAS NOT WORKING
5TH COULD'NT ABLE TO CHARGE
6TH USE TO HANG STILL,

WHEN I APPROACHED THE CUSTOMER SERVICE CENTER, ONE WOULD GET IRRITATED BY SEEING THE HUGE CROWD IN A SMALL OFFICE AND ONLY ONE PERSON WOULD BE PRESENT AT THE HELP DESK ALTHOUGH THERE WERE 4 TO 5 HELP DESKS, AND IF SITUATION IS PREVAILING OVER THERE ONE WOULD COUNT KI MERA NUMBER KAB AYEGA
AND AFTER UNDERGOING ALL THESE WHEN MY TURN CAME I WAS REALLY SHOCKED AND AMUSED BY THE WORD OF THE EXECUTIVE
HE JUST TOLD ME THAT THE WARRANTY WOULD NOT BE APPLICABLE TO UR MOBILE AS WATER ENTERED INTO IT SO IT COMES UNDER PHYSICAL DAMAGE CATEGORY AND SO ITS NON OF OUR BUSINESS TO HANDLE IT OR RECTIFY.

SO MY QUESTION IS THAT HOW COULD THE SO CALLED "WATER" ENTER INTO THE BRAND NEW MOBILE, AND WITHIN JUST 5 DAYS OF TIME ALL THE PROBLEMS WOULD EFFECT ONE AFTER THE OTHER

WHY DOES THE COMPANY PROVIDES THE SO CALLED WARRANTY AS I WOULD BE IN VAIN OR REJECTED BY A SIMPLE WORD ''PHYSICAL DAMAGE'

SAMSUNG IS A RENOWED COMPANY THEN Y DOES IT MANUFACTURES SUCH DEVICES AND RELEASE INTO THE MARKET AND SET UP SERVICE CENTERS WHERE THE CONSUMER IS BEING CHEATED DIRECTLY

INSTEAD OF BUYING THE BRANDED MOBILES AND GET CHEATED ITZ BETTER TO GO FOR THE "CHINA MADE MOBILES" ATLEAST IN THAT CASE CONSUMERS HAS GOT THE OPTION BY THEM FOR BEING CHEATED ATLEAST ON THEIR WILL

MY SINCERE ADVISE TO SAMSUNG IS THAT DONT GET INVOLVED INTO THE COMPETITION SO MUCH THAT U START LOOSING UR CUSTOMERS

DO YOU KNOW EVERYDAY AT THE SAMSUNG SERVICE CENTERS THERE WOULD BE A GUARANTEED MINIMUM TOTAL NUMBER OF CONSUMERS WITH DEFECT DEVICES WOULD BE NOT LESS THAN 50

DOES SAMSUNG COMP: SHOULD FEEL PROUD ABOUT THE NUM
OR FEEL SHAME?