| Address: | Mumbai Suburban, Maharashtra |
Sub : Not attending complaint
Ref : Work Order no : WA[protected] dt 01/11/2010
Myself Mr Ashwin A Vinerkar hereby want to state that i had purchased Samsung Champ Mobile , Model No GT-C3303DKAINU from Mobile Store @ Mulund on 13th of August 2010. It was quite fine working until when i gave the same to update the software at your Kalyan Customer Care Service Station which is Samsungs Authorised Service Station on 01 November 2010 at 12.27hrs. The Executive informed me that the software update will require 15-20 min and i was in hurry so i told them that i will collect it while returning from office.. When i returned to the customer care office for collecting my mobile they told me that while updating the software the board of mobile set was short circuited for which it was damaged, and in return they will be repairing it and will handle it. there was no feedback since then i am visiting the office several times and the same answer is that still it is not repaired. after three weeks i was been informed that i will be receiving a replaced mobile set and again wait for 5- 7 days. But the same answer after one week, that the replaced mobile set is not being recieved from the head office, i had even talked to the HOD of that office and in return he gave me his cell no ie [protected] but refused to tell his name. he assured me that i will be receiving another mobile set within 5 working days and now it is the limit already 2 weeks have been passed and no answer is received from that office. For all this i had to take leave from my office and visit that customer service office several times. I m being disturbed and mentally harassed for such a small thing. Samsung Mobile a brand for which the people really assures for its best quality and services can do such a shameful thing is nonacceptable. Hence i want my new Mobile back and with compensation for the mental agony for which i had suffered from last 1 and half month.
I hope that my complaint will be put into consideration and results will be realised soon as possible.
Regards
Ashwin A Vinerkar
Cell No : [protected]/[protected] Was this information helpful? | 
