Sir/ Madam,
I have visited your company's mobile service center located at Near King's Photo Studio,Tithal Road, VALSAD around three-four times. But the behavior of the authorized person over there is very rude and unsatisfactory almost all time. He always gives such a long time of waiting [minimum 1-2 days] for even resolving a very nominal problem.
Moreover, he is not providing sealed packed original accessory which is required to be replaced in handset during the warranty period. He rudely said that all accessories are coming in loose packing only. Then how should we believe that it is original??
During last visit [which he had said to come on my previous last visit], When I asked to replace battery of my handset as it was not working properly under warranty period, he surprisingly gave me battery from another mobile by removing from it and stating that it was new & original only !!! How can we believe it is new & original?? When I started arguing for it, he rudely said that there is no other battery with him except that removed one and further I will get another new one only after a week!!! Would he has only a single battery that too not in packet??
I seriously think that there may be a racket of piracy over there.
Please look into the matter very earlier. Was this information helpful? | 
Thank you for becoming a patron of Samsung product and writing to us
We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.
Thanking and assuring you for best services always.
customer Satisfaction
Singh.[protected]@partner.samsung.com