[Resolved]  Samsung — Cheat Service Centers(Mobile)

Samsung Mobile — POOR SERVICE & CHEATING

I PURCHASED ONE C-160 MOBILE PHONE BRAND SAMSUNG FROM AUTHORISED DEALER ON[protected], AND SOON THEREFATER I STARTED FACING IMPROPER PERFORMANCE . WHEN WE APPROACHED THE DEALER HE JUST MADE SOME CURSORY ADJUSTMENTS AND ADVISED THAT IT WOULD WORK WELL.
BUT IN AUGUST THE PROBLEM INCREASED AND THE MIC STOPPED FUNCTIONING COMPLETELY, (THAT IS WHAT I SPOKE COULD NOT BE HEARD BY THE CALLER).
EVER SINCE WE APPROACHED THE SERVICE CENTER, WE HAVE BEEN GOING THROUGH HELL. FIRSTLY THERE IS NO TIME DISCIPLINE. THE CENTER IS A SUBCONTRACTOR, WHO OBVIOUSLY IS NOT SO MUCH INTERESTED IN CONSUMER CARE RATHER THAN MAKING MONEY OUT OF GENUINE SAMSUNG CUSTOMERS. LISTED TIMING OF 9 TO 6 IS NOT FOLLOWED. THEY HAVE A CONVENIENT TIME OF 10:30 TO 6:30
ON MY SECOND VISIT (WHICH MEANT TAKING A HALF DAY OFF) ON 3RD SEPT 2008, I COULD GET MY PHONE SUBMITTED, WHERE THE PERSON ON THE COUNTER OPENED THE PHONE AND VERY CRUDELY STARTED SCRATCHING THE PARTS TO FIND OUT THE PROBLEM (WITHOUT THE USE OF ANY INSTRUMENTS). THAT PERSON DETERMINED IN A COUPLE MINUTES THAT MY PHONE HAD BEEN SOAKED IN WATER AND THEREFORE IT WAS NOT ADMISSIBLE UNDER WARRANTY. IN SPITE OF MY PROTESTS, THEY INSISTED ON BEING RIGHT, AND DEMANDED ME TO ACCEPT PAID SERVICE.
HAVING NO OPTION BUT TO GET MY PHONE OPERATIVE, I SUBMITTED MY PHONE UNDER PROTEST.
THEREAFTER, I HAVE BEEN TRYING TO CONTACT THE SERVICE CENTER, BUT STRANGELY NO ONE PICKS UP THE PHONE. THE ONLY WAY YOU MAY CONTACT IS BY PERSONALLY VISITING THE CENTER (BY SKIPPING OFFICE !). EVEN THE SERVICE MANAGERS (NEERAJ [protected]) & AREA SALES MANAGER (RAJEEV [protected]) PREFER TO EITHER KEEP THERE PHONES SWITCHED OFF OR NOT PICK UP THE PHONE AT ALL. AFTER CONTINUOUSLY TRYING FOR 21 DAYS, I FINALLY WAS ABLE TO GET THROUGH THE SERVICE CENTER AND TO MY SHOCK FOUND THAT THEY HAD PREPARED AN ESTIMATE OF APPROX Rs 2900/- FOR A PHONE THAT I BOUGHT FOR Rs 1900/- . THIS SHOWS THAT SAMSUNG SERVICE IS FOCUSSING ON BLACKMAILING CLIENTS INTO UNSCROUPOLOUS SERVICE AGENTS AND FLEECING THEM FOR MAKING EASY SERVICE MONEY. WHY ELSE DOES A BRAND NEW CELL PHONE, IN INTACT CONDITION AND USE DETERIOTE WITHIN 3-4 MONTHS, AND INSTEAD OF FEELING SHAMEFUL, THEY SHAMELESSLY DEMAND A SERVICE FEE 33% HIGHER THAN THE PHONE COST ITSELF !!

THIS IS A EYE OPENER FOR ALL CELL PHONE CUSTOMERS TO BE WARY OF SAMSUNG PRODUCTS AND AVOID PATRONISING SUCH UNSCRUPOLOUS BUSINESS HOUSE.

Bingo...SOB's ... my boss's sens r40 crashed ... searching for service center in 4 big cities all i got after 5 hours of dozens of phone calls ... then in the end got all wrong address and wrong numbers, what a business house

poor quality of products

i got a new samsung b520 mobile i used it only for 1 and a half months, after that the mobile started to restart by its own, it will be continues ly restarting. i was fed up with the mobile. now i have given it in service center they said there is problem in board.. they also said it will take 20 + days to make it alright now i dont have a mobile. i am really fed up with samsung mobile.
i am from coimbatore, tamil nadu.
i think i wont get my mobile back in good condition.

i am giving my handset to ur service centre on dated
08oct, 2008. They said after 2 days ur handset delivers u. After 2 days i
was gone to your service centre they ask me that we send your cell to
our delhi service centre and give u after 15 days. then i was gone to
your service centre after 15 days they give me my handset. On the spot
when i check my cell it was not working. They take my cell and again
give me my jobsheet. That time and now today time my cell is not giving
to me. And if i Ask for my handset to your service centre they not
respond me. They give me next date everytime. I am very irritate with
your cervice centre. my very humble request for you that please sove my
problem.

Dear sir/madam
I have purchased a samsung mobile model no-SGH-B210, SSN:-B210GSMH on[protected], from Sahu communications Vide bill no-1933 and have find problem in the set that the light on the screen remain continuously glowing on from 05th march-2009, after i told him about the problem they refused me to repair it and tell me that water going in to it Infact the mobile kept in proper care and nothing happned to it but the shop keeper refuse to give any kind of service.Will I go to the consumer foram for the same or any kind of service I get from the company earlier.

P.N.Mohanty.
C.B.Ganj, Bareilly(U.P)
[protected], [protected]

SAMSUNG AC. — SERVICE RELATED / CHEATED

I had lodged a complaint with the Samsung Electronics regarding the Windows AC spare parts which was water outlet and swing motor...I had specially requested them no one should visit my home without spares and someone should come after 5 PM only . But to my surprise first the engineer visited my home after 4 days of complaint and regular follow up and that too around 3.30 PM and without the spares. He checked the AC and said that there is a problem with it and some blah blah part need to be changed...my wife at home asked him to do it but it was not the complaint we had made...he said that he would get back the next day with the part for which we had complained took the service charges and issues the receipt and walked off...no one turned up for next few days I again had to make 20-30 calls to samsung customer care to ask someone to come up with it ..after 3-4 days i got a call regarding what is the problem again i narrated him the problem ..he said he would check with the customer care and get back..even when i had logged complaint regarding the parts i was continuously told by the exeuctive who took the complain you would hear from the service center...pls note service center never bothered to call up...I was away for 4 days due to some work and when i came i again wanted to check up from the service desk about the status of my complaint he said he would get back...No one turned up for the entire month...and again after rigourous follow up someone turned and asked me for the reciept which the engineer had issued when he came to do the repair they had charged some 500 rupees including their service charges the visiting engineer here refused to repair the ac saying that service charges need to be paid again as the one month paid has lapsed...no one visisted me whole month inspite of repeated complaints and they service guys themselves lapsed the one month period ..y should we pay again the service charges when the complaint was not rectified in the first instance..it clearly shows how Samsung works and fool the peoople with their engineers begging money from the customers...GUYS BE CAREFUL OF THIS FROM SAMSUNGN ELECTRONICS SPECIALLY THEIR SERVICE CENTRE GUYS...DO NOT SIGN ON THE COMPLAINT SLIP IF THE COMPLALINT IS NOT RECTIFIED...

Samsung — Cheated by service center

I purchased a Samsung mobile in Aug 2008. Now from a few days it got a display problem. All things were OK with mobile only sometimes it was not displaying the screen. I was having incoming and outgoing calls properly. Not other problem was in mobile.

So I went to Samsung service center. They told me it will take 450/- (250=service charges, 200=display part), and we’ll repair it within 10 mins. I told OK and started waiting. Then one person started repairing it. He was having another mobile of same model with him and he started to exchange the parts of both of the mobile and he take around 40 mins but he created other problem in my mobile. It was not switching on now. Then he again opened all part of mobile then after a 10 mins he told me that the mobile board is not OK. You have to purchase other one and it'll take of cost around 2900/-. I was shocked. B'coz my mobile was having only display problem, so how the board become damage. I told him that u damaged it while repairing. But he said that he did nothing, he's innocent.

Now please tell me what I should do? I suspect that he has changed my mobile’s board with other mobile with him.

My cell no: [protected]

I am writing you the address of that service center:

CEE EMM Services
Authorized Samsung Service Centre
Shop No: 8, 9, 10, G Floor, Raj Place
Hukum Singh Market Atta, Sec-27, Noida – 201301
Ph No:[protected]